[Vacheron Constantin] Client

Flagship_Client & Hospitality Manager job description

Main Purpose

Your mission will be to provide exceptional, personalized service to our clientele visiting our boutique with great attention to detail and quality. You will work closely with the entire boutique team to create unique and memorable experiences, achieve high levels of client satisfaction and enhance the brand's reputation.

Key responsibilities

Sales Support:

• Collaborate with sales teams to enhance the overall client experience and contribute to achieving sales targets
• Assist the sales team with various activities to facilitate seamless client experiences including preparation, client entertainment, product presentation, and sales finalization
• Recommend services based on client preferences and interests
• Address any issues or concerns promptly and efficiently to maintain client satisfaction and loyalty
• Be aware of the local luxury environment and its impact on our sales, including the commercial activities of competitors
• Coordinate and schedule appointments for clients, to ensure personalized boutique experience
• Ensure seamless scheduling of the spaces and manage calendar availability efficiently

Clienteling:

• In collaboration with the boutique team, participate to all clienteling initiatives
• Anticipate client’s needs and preferences to provide personalized service
• Serve as the main point of contact for client inquiries and requests
• Build and maintain strong relationships with VIP clients, understanding their preferences, and ensuring custom-made service.

Hospitality & Boutique atmosphere:

• Ensure a luxurious and welcoming environment for all clients
• Coordinate special amenities and services based on client preferences
• Oversee the boutique’s hospitality services and standards, including cleanliness, ambiance, and comfort.
• Develop in-depth knowledge of local luxury events and venues, to organize client special treatment.
• Share and collaborate best practices with boutique team members

Represent Brand identity - Act as a Maison ambassador

• Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
• Develop understanding and knowledge of the Maison and products to convey Vacheron Constantin heritage and value
• Utilize Maison storytelling and heritage to enhance the client experience
• Be a key element in organizing and hosting exclusive events for clients within the boutique
• Collaborate with marketing and sales teams to execute promotional events and initiatives
• Adhere with Passion to the values and rituals of presentation established by the Maison

Team

• Assist the Boutique Management with providing training and setting high standards for customer care
• Provide guidance and feedback to ensure exceptional service delivery
• Develop a positive, trusting relationship with the team to foster a positive and professional work environment focused on client satisfaction

Profile

• 10+ years of experience in luxury hospitality or client relations, preferably in a boutique or upscale setting
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• Ability to thrive in a fast-paced, client-focused environment.