Diploma Student

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EXPECTATIONS AND TASKS

In your role as a Global Field Business Support Intern, you will be responsible for the execution of the end-to-end deal operational process for specific deal motions. This is a central team acting as a deal support center for SAP Account Executives in the region. The Field Business Support Team assists, and process deals within the SAP CRM/Harmony system. Supported by your team members, you will guide deals through the quote-to-booking process. The team is expected to contribute to revenue growth and profitability by processing sales opportunities for both existing and net new customers and achieving order targets.

RESPONSIBILITIES

· Responsible for execution of the end-to-end deal operational process / quote-to-cash process for SAP select deal motions based on complexity and thresholds including RISE.

· Process customer requests for selling deals and completing the required inputs (Harmony/CRM Opportunities, Quotations, Order Forms).

· Partner with Industry AEs, Premium Suppliers, Cloud Architects (CAA’s), Commercial Finance, Legal/Contracting, Centralized Deal Support (CDS) & Order-to-Invoice (O2I) Teams to support the sales process to facilitate deal closure.

· Comply with operational procedures e.g., for sales, delivery, financial and legal requirements. Archiving and maintaining all files and records.

· Provide active quarter-end and year-end close deal support to the sales community to ensure timely and accurate completion of work deliverables in a dynamically driven environment.

· Legal Contract Validation: Closely cross-collaborate with the Industry AEs, Pricing and Revenue Recognition teams in the local market units during the contract drafting and negotiation process. Verify customer, user and pricing information provided by Account Executives and Pricing teams, work with Finance, Revenue Recognition teams to prevent revenue deferrals, ensure final business, and contract terms.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

· Enrolled in the final or second-final academic year for Bachelor level

· Proficient in written and spoken English

· Good command of Microsoft Office tools including Excel, Word, PowerPoint skills and ability to conduct data analysis

· Team player

· Performer. Excellent communication, organizational and time management skills are a must. Ability to multitask, prioritize and solve problems in a dynamic work environment.

· Extremely detail-oriented, highly organized and with excellent problem-solving skills

· Interest in operations

· A quick learner who can follow processes and policies in a fast-paced environment

WORK EXPERIENCE (preferred But Not Required)

· Background with Sales Operations or Deal Support is an advantage

· Working experience within a shared service center environment

· Experience with Harmony/CRM tool and experience with SAP systems is a plus

WHAT YOU GET FROM US

Success is what you make it. At SAP, we recognize, celebrate efforts and results. We have established career exploration and skills development programs to help you to make success your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – APPLY NOW.