eCommerce Operations Specialist

위치: beBee S KR - 2주전에

South Korea Mercedes-Benz 풀타임
Tätigkeitsbereich:Marketing / Vertrieb / KommunikationFachabteilung:Digital BusinessGesellschaft:Mercedes-Benz Korea LimitedStandort:Mercedes-Benz Korea Limited, Seoul Square, SeoulStartdatum:sofortVeröffentlichungsdatum:..4Stellennummer:MERRVArbeitszeit:Vollzeit Join usAufgaben

Lead to maintain digital sales KPIs and develop eCommerce strategy for dealers to actively utilize eCommerce platform as an additional sales channel.

Lead to develop online exclusive activities to generate organic customers aligned with respective team with proactive communication.

Lead to steer dealers with continuous alignment & communications based on dealer margin target

Optimization and digitalization of online sales processes with customer-centric mindset.

직책 및 목표 핵심 요소

• 디지털 판매 KPI를 유지하고 딜러가 전자상거래 플랫폼을 추가 판매 채널로 적극적으로 활용할 수 있도록 전자상거래 전략을 개발에 대한 리드

• 적극적인 의사 소통을 통해 각 팀과 조화를 이루며 유기적인 고객을 유치하기 위해 온라인 독점 활동을 개발에 대한 리드

• 딜러 마진 목표를 기반으로 계속된 조정 및 의사 소통을 통해 딜러를 조종하는 데 리드

• 고객 중심 마인드로 온라인 판매 프로세스의 최적화 및 디지털화 1.eCommerce operations

•Manage digital sales KPIs (NCOS/UCOS/Online stock) and develop strategy utilizing SFDC eCommerce leads

•Manage/Operate online exclusive campaign and promotion proactively aligned with respective team (PR, Marketing, PPS & Sales team)

•Manage/Run and Operate HQ driven digital platform with strategic direction to be operated with efficiency and effectiveness

•Develop strategy for seamless process through eCommerce platform and design integration from “As-Is” to “To-Be” systems and processes towards seamless sales process accordingly – co-working with eCommerce Rollout Teams.

•Ensure dealers are fully engaged with commitment and complete alignment between MBK and all dealers

•Develop and manage new strategic initiatives to overcome executional challenges to result in enhancement of dealer’s competency for healthy growth based on HQ-driven digital platform

•Develop optimised digital platform with localized concept based on BUs & dealer’s requirements in coordination with the Rollout Teams.

•Support operations/run of Digital platforms in terms of Incident, Problem and Change management

•Coordinate with relevant Business Units for new change requests across all functions

•Coordinate with CRM team in order to ensure that customer journey interactions are adapted to digital platform business processes

•Conduct change management for digital tools and process`

•Comprehensive analysis phase covering digital platform tasks and functions with KPI

•Coordinate with IT/Rollout Teams to resolve technical incidents and remove the root cause of the issues – where applicable 1.전자상거래 운영

• 디지털 판매 KPI 관리(NCOS/UCOS/온라인 재고) 및 SFDC 전자상거래 리드를 활용한 전략 개발

• PR, 마케팅, PPS 및 영업팀과 조화롭게 일치시킨 온라인 독점 캠페인 및 프로모션 적극적으로 관리/운영

• 효율성과 효과성을 갖추고 운영되도록 전략적 방향성을 가진 본사 주도 디지털 플랫폼 관리/운영

• 전자상거래 플랫폼을 통한 원활한 프로세스를 위한 전략 개발 및 현재 상태에서 목표 상태 시스템 및 프로세스로의 통합 설계 - 전자상거래 실행팀과의 협업

• 딜러가 MBK 및 모든 딜러 간에 헌신적으로 참여하고 완전한 조율을 하기 위한 준비

• 본사 주도 디지털 플랫폼을 기반으로 건강한 성장을 위한 딜러의 역량 향상을 위한 새로운 전략적 이니셔티브 개발 및 관리

• BUs 및 딜러의 요구에 따른 현지화된 개념을 기반으로 최적화된 디지털 플랫폼 개발 - 실행 팀과의 조정

• 디지털 플랫폼의 운영/실행을 위한 문제, 문제 및 변경 관리 지원

• 모든 기능을 대상으로 새로운 변경 요청에 대한 관련 비즈니스 부서와 조율

• 디지털 플랫폼 비즈니스 프로세스에 맞춰 고객 여정 상호 작용이 적합하도록 CRM 팀과 조율 • 디지털 도구 및 프로세스에 대한 변경 관리 실시

• KPI와 함께 디지털 플랫폼 작업 및 기능을 포괄적으로 분석

• 기술적 문제 해결을 위해 IT/실행 팀과 협력하여 문제의 원인 해결 - 적용 가능한 경우

2. Dealer Management and Communication

•Steering dealers with dealer KPIs (Variable bonus scheme, dealer awards, etc.)

•Coordinate with Dealers for required communication sessions with dealer management and employees

•Coordinate with Sales, Marketing, PPS teams for aligning online and offline initiatives

•Arrange business workshops, working discussion session with dealers.

•Design of a process to ensure the sharing of best practices within the retail network

•Develop dealer distribution materials (when necessary)

2. 딜러 관리 및 의사 소통

• 딜러 KPI(가변 보너스 제도, 딜러 시상 등)로 딜러 스티어링

• 딜러 관리 및 직원들과 필요한 의사 소통 세션을 위해 딜러와 조정

• 온라인 및 오프라인 이니셔티브를 조정하기 위해 영업, 마케팅, PPS 팀과 조율

• 딜러와의 비즈니스 워크샵, 업무 토론 세션을 주도

• 소매 네트워크 내에서 최상의 실천 사례 공유를 보장하기 위한 프로세스 설계

• 딜러사 배포를 위한 자료 작성 (필요한 경우)

3. Business Partner alignment and communication

•Coordinate with external agencies for digital dealer initiative execution and in-depth analysis

•HQ/Region, CoC : periodic/adhoc communications for alignment and problem solving

•Internal teams (Sales/ Marketing/ CCC/ relevant teams)

•Dealers : dealer standard report

•Steering Agency and suppliers

•Work with external/internal organizations for digital dealer solutions improvement

3. 비즈니스 파트너 조율 및 의사 소통

• 디지털 딜러 이니셔티브 실행 및 심층 분석을 위해 외부 기관과 조율

• 본사/지역, CoC: 주기적/임시 의사 소통을 통한 조율 및 문제 해결

• 내부 팀 협업(영업/마케팅/CCC/관련 팀)

• 딜러: 딜러 표준 보고서

• 스티어링 에이전시 및 공급업체

• Digital dealer solutions 개선을 위해 외부/내부 기관과 협력 Qualifikationen

Education

4 year university graduate

Bachelor’s degree in business administration/automotive related majors preferred

Experience

Minimum 5+ years of experience in business area

Specific knowledge

Strong operational skill with attention to details

Good at playing with numbers and statistics with strong OA(MS Excel) skill

Excellent communitation skill both Korean and English (verbal, written and presentation)

Guidelines

1. Applications are open to individuals without disqualifying factors for overseas travel. (For males, completion of military service or exemption is required.)

2. Preferential treatment will be given to individuals eligible for employment protection (e.g., war veterans, persons with disabilities) in accordance with relevant laws and regulations.

3. If discrepancies or false documents are found during the application and selection process, the hiring may be revoked.

4. Mercedes-Benz Korea conducts the hiring process in compliance with Article 7 of the Gender Equality in Employment Act.

학력

4년제 대학 졸업

경영학과 또는 자동차 관련 전공 우대

경력

관련 비즈니스 분야에서 최소 5년 이상의 경험

역량

꼼꼼함과 세부적인 업무 능력

숫자, 통계 지식, OA (MS Excel)

한국어, 영어 커뮤니케이션 능통자 (speaking, writing, presentation능력)

안내사항 1.해외 여행에 결격 사유가 없는 분에 한하여 지원 가능합니다. (남성의 경우 병역을 마치거나 면제된 자)2.취업보호 대상자(보훈, 장애인 등)는 관계법령에 의거 우대합니다.3.지원서 및 전형 절차 중 확인된 내용이 사실과 다르거나, 허위 서류를 제출하신 경우에는 채용이 취소될 수 있습니다.4.메르세데스 벤츠 코리아는 남녀고용평등법 제7조에 의거하여 채용절차를 진행하고 있습니다.BenefitsMit­arbeiter­handy möglichGesund­heits­maß­nahmenMit­arbeiter­rabatte möglichMit­arbeiter EventsKantine, CaféGute An­bindungPark­platzFlexible Arbeits­zeit möglichMobilitäts­angeboteBetrieb­liche Alters­ver­sorgungCoaching

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