Position

About This Role:

The IT Manager for TAG Heuer Korea will be in relation with our IS&T central team in HQ. The position will coordinate all IT infrastructure and project basis activities for TAG Heuer Korea: Boutiques, SAV (After Sales Service), Office & 3PL. After successful integration of projects, the position will have regular support of properties. The position will report to directly Sr. Finance & Operations Manager and also have 1 direct report.

Responsibilities:

Overseeing the entire TAG Heuer Korea’s infrastructure and enterprise applications along with HQ IT and business leads Creation, set-up and implementation of IT Ecosystem in TAG Heuer Korea Software and Hardware provisioning Collaborate with HQ in the deployment of IT solutions in Korea (for example: standardization of technical platforms, Windows 11, etc.) The definition of priorities with business teams and proactively solving the problem. Partnering with key users and business stakeholders to capture and manage the technology demands to drive TAG Heuer’s commercial goals The management of all IT equipment (Network and telephony etc.) for office and boutiques. Vendor and external service provider management Maintain and develop required documentation under group guideline. The coordination of user support activities in collaboration with IT administrator

Profile

Requirements:

Relevant tertiary qualification in Information Technology or an appropriate business discipline, supported by over 10 years of practical experience in a discipline related to this position. Service and excellence oriented, with strong project management skills in retail industries. Sense of service, rigor, dynamism, reactivity, flexibility, autonomy and organization are essential qualities. Strong technical knowledge of IT user environment Mastery of Microsoft environments: AD, Office 365, etc. Experience in managing IT assets via remote control tools, inventory, image deployment, patching, antivirus. Experience in managing IT support via ticketing tools (Service Now / JIRA / SCRUM) Experience in network management (Routers, switches, Firewall, Wifi, VPN, WAN, AirWatch, / Workspace One) Cisco Meraki a plus Fluent in English both written and verbal

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