Business System Analyst

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best, feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring full selves to work and to their life’s calling.

At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful and caring in inspiring our people; fostering an environment that reflects our strong values; encouraging and enabling inclusion and investing in work and workplace that foster collaboration and well-being. This is critical for the long-term success of our business.

Job Purpose:

Business Systems Analyst, Corporate Solutions is responsible for leading and managing company’s Corporate initiatives, especially for HR solutions relevant projects based on strong technical background of understanding the interface or system integration flows.

As a Business Systems Analyst, he/she works closely with business stakeholders especially in corporate function domain to enable digital transformation strategy leveraging local corporate solutions. In doing so, he/she needs to continue to re-define new Business models in relevant on-going or newly developed projects or market-driven projects which would regionalize eventually.

The person needs to have a great passion for deep understanding of the IT & digital transformation in retail industry as well as back-office solutions and for the initiatives of operation efficiency.

He/she has the credibility to build the right dialog with Business and work as a partner with the Regional IT teams. He/she also will have to build credibility among key stakeholders in corporate functions to lead multiple initiatives from IT perspectives.

This position will also be responsible for reviewing and leading the corporate solution related architectures towards interface or system integration parts.

Key Responsibilities:

Project Management

Collaborate with key customers to ensure expectations are in-line with project goals and objectives

Hands on participation in SIT & UAT test cases development and verification with stakeholders

Track the project's progress against the project plan and collectively adjust the project plan to ensure effective completion based on defined project success measures

Strong technical knowledge or IT relevant projects/development experience recommended.

Ensure understanding of the architecture or data flows of local systems to be aligned and connected with APAC/Global systems and governance.

Ability to understand business operations and to provide the right techniques to map or match the business flow with the system flow.

Report to client sponsors and IT management the status of the project

Drive issue resolution through issue and risk management. Escalate issues to the decision-making body as appropriate

Technical Support

Local point of contact for IT technical support for all Asia Corporate Solutions Program & related projects after go-live

Coordinate with Regional IT & Vendors for issue troubleshooting

Vendor Management

Monitor and ensure appropriate service levels from vendors are met

Ensure deployment and delivery time frames are met

Ensure vendor contract compliance

Budgetary and Performance

Make recommendations for service improvement plans and ensure actions are followed through to completion to a timely manner

Manage and monitor relevant HR solutions budget as required.

Personal Specifications:

Academic / Professional Qualifications:

Undergraduate Degrees in Engineering, Computer Science, Information Technology, or related field

PMP or Prince 2 certified is a plus

Working Experience:

At least 5 to 8+ years hands on experience in corporate solutions with successful implementation references

Any specific experience in the following domain is a preferred: HR solutions projects, EDI Interface development or projects covering the E2E processes.

Experience in an international context and culture is a plus

Functional/Technical Expertise:

Solid knowledge on IT technologies, Governance, IT Service management, Lifecycle management including Service Strategy, Service Design, Service Operation and continual service improvement

Technical understanding of API & Microservice strategy of Salesforce, Azure, MS Product Suites

Technical understanding of Platforms strategy & Technical Architecture (Data, Enterprise Architecture, Applications etc.)

Required Competencies:

Strong technical ability of understanding / leading relevant interface or architecture flows among different systems.

Strong Project management skills

Enthusiastic and proven rapid learning capability.

Proven multi-tasking skills and desire to resolve problems with a positive ‘can-do’ attitude

Confidence and flexibility to often work under significant pressure to deliver effective and high-quality solutions and designs.

Excellent interpersonal skills and the ability to clearly articulate business needs/project issues as well as tactfully negotiate on project scope, timelines, and project team member responsibilities.

Ability to work independently and manage multiple priorities

Strong time management and problem-solving skills.

Proven success working with regional and global team

Strong negotiation skills and the ability to get results through formal channels and informal networking

Outstanding communicator at all levels of the organization 

Excellent written and verbal communication skills, excellent presentation skills, very strong in one-on-one communications, small and large groups

Possesses strong financial/business acumen and ability to directly correlate project tasks, associated estimates, actuals and HR projects budget forecasting and maintenance.

Fluency in both Korean and English

Key Interactions:

Internal

APAC/Global IT

Market Business stakeholders

External

Vendors & Consultants