Retail Learning

1개월전에

South Korea CHANEL 풀타임

Fashion&WJF Division of Korea is looking for a Retail Learning & Development Partner, whose role is enabling Fashion Advisors and Jewelry Advisors to build confidence and make them feel empowered by offering customized learning solutions and individualized coaching.

Coach FAs and JAs on adaptability and flexibility: coach FAs and JAs on customizing their behavior according to clients’ personalities, engage and motivate FAs and Jas through floor coaching Customize, deliver and follow up on training: Tailor learning content based on FA’s and JA’s needs, deliver training using blended learning approach, monitor FA’s and Ja’s progress collaborating with L&D Team Support People Development: Collaborate with HR, Retail Managers, HOB /DHOB in people development (e.g. career path, C&B) Enable staffs to become front face of CHANEL: Engage and develop retail employees to transmit the brand values, inspire them to build emotional connection with our clients

Customize, deliver, and follow up on Learning Path for Retail Team

Observe client-staff interactions frequently, maintain close relationship with Retail Team to identify gaps in learning and development Maintain close relationship with FAs and JAs to identify their needs and concerns accordingly Identify and analyze learning and coaching requirements based on individual and collective needs for the boutique Recommend action plans and coaching plans for boutique staff Create, maintain, and monitor the progress of learning and coaching plans Deliver in-boutique learning sessions on products, service and strategies (e.g. WFJ new product training, new staff coaching, follow-up WFJ training and etc) Implement learning solutions including digital ones and drive digital learning

Coach FAs and JAs on adaptability and flexibility (in-floor coaching):

Observe client-staff interactions closely and frequently to identify areas of improvement in FA’s and JA’s interactions with clients and other retail staffs Provide near-real time feedback to FAs and Jas based on coach’s observation and insight, industry best practices, Chanel’s FA and JA competency framework, Chanel’s vital behavior framework and etc. Plan and track coaching conversations with boutique staff, with the objective of helping them to meet performance objectives and create client-centric experiences Engage in regular coaching conversations with boutique staff to assist in their learning and development journey Prioritize coaching on adaptability and flexibility (i.e. are FAs and JAs customizing their behavior based on various client’s personalities? Are they flexible on selling approach based on client’s needs?) Prioritize coaching on FA and JAs development (e.g. understanding their needs and concerns with personal and professional growth) to motivate and retain FAs and JAs With understanding of both client needs and FA’s and JA’s strengths and improvement areas, assist FAs and JAs to execute client action plans (created by Client Engagement Management Expert) Monitor progress and feedback to both CEM expert and FA and JA on client action plans Ensure appropriate application of soft skills to support the Client Experience (e.g. Story making to connect with clients)

Support People Development

Understand boutique strategy, manpower requirements and people challenges Partner with Head of Boutique/DHOB, HR, Retail Managers to strategize and develop a comprehensive people development plan (e.g. career path, C&B) Report to HOBs/ DHOBs on staffs’ ongoing performance review, feedback and coaching plans Participate in people discussions with HOB/DHOB (e.g. performance review, promotion decisions, etc.)

Onboarding Planning for New Hires

Offer customized on-boarding experience to new hires Coach new hires in product knowledge, selling skills and client service using blended learning approaches Equip on boarding buddy to support new hires Monitor and track progress of customized coaching plans for new hires

Collaboration with experts

Partner with other relevant stakeholders (on an as-need basis) to curate training content and advise partners on optimal training delivery method Identify areas of improvements for all expert group and work with relevant teams to prescribe follow up actions

Measuring Effectiveness and Feedback on People and Client Intelligence

Be accountable for clients and employees’ loyalty with quantitative and qualitative KPIs such as: Client survey satisfaction scoresClient retentionStaff turnoverFeedback from FAs and JAsEtc. Track learning and coaching effectiveness by defined KPIs Share observations and feedback regarding staff performance with HOB/ DHOB Share observations and feedback regarding client profiles, behavior, and other insights Use CSS reports to define/refine individual learning plans for staff Partner with HOB/ DHOB in communicating selected strategic messages to boutique staff

Bachelor degree

At least three years’ retail or retail management experience with a client-centric mindset Experience in the luxury goods industry and coaching/training is a plus

Strong passion for people development and client service excellence Strong belief in investing in personalized learning paths for employees Open-minded, adaptable and able to exercise flexibility Presentation and communication skills Pleasant personality, energetic with sound interpersonal skills Strong planning skills Client-centric mind set Organized and works independently with minimal supervision Able to exercise assertiveness when required Able to work at the POS and retail hours

Coaching principles and practices Strong feedback skills Instructional design skills is a plus Possesses an innovative mindset

  • Retail Excellence Manager

    2 일전에

    South Korea Louis Vuitton Malletier 풀타임

    Position As the Retail Excellence Manager, you will play a key role in implementing strategies to drive exceptional performance across our Korea retail network, supporting Director of Retail Excellence & Operations. If you are a leader with a passion for luxury retail excellence, we invite you to join Louis Vuitton as our Retail Excellence Manager and be...

  • Retail Excellence Manager

    2 일전에

    South Korea Louis Vuitton Malletier 풀타임

    Position As the Retail Excellence Manager, you will play a key role in implementing strategies to drive exceptional performance across our Korea retail network, supporting Director of Retail Excellence & Operations. If you are a leader with a passion for luxury retail excellence, we invite you to join Louis Vuitton as our Retail Excellence Manager and...

  • Director - Retail Excellence & Operation

    1개월전에

    South Korea Louis Vuitton Malletier 풀타임

    Position As the Retail Excellence Director, you will play a key role in defining and implementing strategies to drive exceptional performance across our Korea retail network. If you are a visionary leader with a passion for luxury retail and a drive for operational excellence, we invite you to join Louis Vuitton as our Retail Excellence Director and be a...

  • Training Assistant Manager

    1개월전에

    South Korea IWC Schaffhausen 풀타임

    IWC TRAINING ASSISTANT MANAGER Mission: Reporting to the IWC Retail Manager, the IWC Training Assitant Manager is responsible for the organization and implementation of trainings to boutique teams, offering training and coaching services to boutiques and managing related projects. She/he will cover all of IWC's Korea market including internal and...

  • Assistant MD Manager, Men's Shoes

    1개월전에

    South Korea Louis Vuitton Malletier 풀타임

    Position As a Shoes Assistant Merchandising Manager, you will deliver the business plan in line with the Company strategy for the product range, utilizing the support and strength within the Merchandising team and be the leader of its category while supporting Merchandising Manager to lead the team to success. In detail, the job is to guarantee a...

  • Assistant MD Manager, Men's Shoes

    1개월전에

    South Korea Louis Vuitton Malletier 풀타임

    Position As a Shoes Assistant Merchandising Manager, you will deliver the business plan in line with the Company strategy for the product range, utilizing the support and strength within the Merchandising team and be the leader of its category while supporting Merchandising Manager to lead the team to success. In detail, the job is to guarantee a complete...

  • Fragrance Trainer

    1개월전에

    South Korea Parfums Christian Dior 풀타임

    Position Position Overview: This position trains beauty consultant of PCD Korea according to BC career and training path for enhancing Dior service excellency and maximizing individual BC performance with client centric mind-set. Principal Duties and Responsibilities : Reach the necessary standard of quality and professionalism in training execution ...

  • Fragrance Trainer

    4주전에

    South Korea Parfums Christian Dior 풀타임

    Position Position Overview: This position trains beauty consultant of PCD Korea according to BC career and training path for enhancing Dior service excellency and maximizing individual BC performance with client centric mind-set. Principal Duties and Responsibilities : Reach the necessary standard of quality and professionalism in training...

  • Senior Client Loyalty professional

    4주전에

    South Korea CHANEL 풀타임

    Job Mission: CHANEL Korea is moving towards a client-centric brand, aiming at redesigning the client experience leveraging its unique omni-channel eco-system. This position assumes responsibilities of supporting the FBP CEM Omni Journey Manager in: Ensure optimal curation and excellent execution to create a seamless, engaging, and efficient client...

  • Fragrance Trainer

    4주전에

    South Korea Dior 풀타임

    Fragrance Trainer Position Position Overview: This position trains beauty consultant of PCD Korea according to BC career and training path for enhancing Dior service excellency and maximizing individual BC performance with client centric mind-set. Principal Duties and Responsibilities : Reach the necessary standard of quality and...

  • Fragrance Trainer

    1개월전에

    South Korea Dior 풀타임

    Fragrance Trainer Position Position Overview: This position trains beauty consultant of PCD Korea according to BC career and training path for enhancing Dior service excellency and maximizing individual BC performance with client centric mind-set. Principal Duties and Responsibilities : Reach the necessary standard of quality and professionalism in...

  • Art Director

    1개월전에

    South Korea Aesop 풀타임

    MAIN RESPONSIBILITIES Contents Development Develop an impeccable brand, product and editorial content and experiences ensuring it meets KPI’s in alignment with relevant stakeholders from Digital team to MKT team Encourage collaboration, ownership and continued learning and development, inspiring the continued quality of expression of the Aesop...

  • Art Director

    1개월전에

    South Korea Aesop 풀타임

    MAIN RESPONSIBILITIES Contents Development Develop an impeccable brand, product and editorial content and experiences ensuring it meets KPI's in alignment with relevant stakeholders from Digital team to MKT team Encourage collaboration, ownership and continued learning and development, inspiring the continued quality of expression of the Aesop brand ...

  • Global Banking

    1주일전에

    South Korea Goldman Sachs 풀타임

    Investment Banking Division works on some of the most complex financial challenges and transactions in the market today. Whether advising on a merger, providing financial solutions for an acquisition, or structuring an initial public offering, we handle projects that help clients at major milestones. We work with corporations, pension funds, financial...

  • Global Banking

    2주전에

    South Korea Goldman Sachs 풀타임

    Investment Banking Division  works on some of the most complex financial challenges and transactions in the market today. Whether advising on a merger, providing financial solutions for an acquisition, or structuring an initial public offering, we handle projects that help clients at major milestones. We work with corporations, pension funds, financial...

  • 롯데본점 SC 채용

    2 일전에

    South Korea Swarovski 풀타임

    About the jobYou are our brand advocate. In this role and together with the team, you will:Accompany our customers during their mesmerizing Swarovski journey through our world of wonderCreate an emotional connection with our customers and provide a spellbinding experienceAnticipate our customers’ needs and share inspiring styling tipsShowcase and present...

  • Data Processing Specialist

    7 일전에

    South Korea NielsenIQ 풀타임

    Job Description The Data Processing Specialist (Reference Data) is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories. To create and deliver data in a correct and timely manner. Be the contact for commercial queries, leading the resolution in a...

  • Data Processing Specialist

    7 일전에

    South Korea NielsenIQ 풀타임

    Job DescriptionThe Data Processing Specialist (Reference Data) is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories. To create and deliver data in a correct and timely manner.Be the contact for commercial queries, leading the resolution in a client-focused and...

  • Senior Executive

    3주전에

    South Korea NielsenIQ 풀타임

    Job DescriptionABOUT THIS JOB At NielsenIQ, our obsession in helping our clients to grow through a comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us. Our work helps our clients set growth strategies and determines what products or services you ultimately see in the market and how our...

  • Senior Executive

    4주전에

    South Korea NielsenIQ 풀타임

    Job DescriptionABOUT THIS JOB At NielsenIQ, our obsession in helping our clients to grow through a comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us. Our work helps our clients set growth strategies and determines what products or services you ultimately see in the market and how our...