CRC Manager - Seoul - Richemont와 관련된 현재 작업
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Seoul, 대한민국 Richemont 풀타임At Richemont, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. HOW WILL YOU MAKE AN IMPACT? CRC Manager is mainly responsible for leading and overseeing all aspects...
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Seoul, 대한민국 Richemont 풀타임KEY RESPONSIBILITIES External Vendor Management Monitor team interactions across all channels (phone, email, chat, social media, etc.) to ensure the highest performance standards Support CRC transformation initiatives including streamlined reporting, operational excellence programs and systems requirements gathering to improve customer satisfaction,...
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CRC Manager
4주전에
Seoul, 대한민국 Richemont 풀타임At Richemont, we value diversity and inclusion, believing that creativity and knowledge emerge when empowered. We seek a CRC Manager to lead our Client Relations Centre, overseeing all aspects of its efficient and effective operation. Key responsibilities include external vendor management, project management, and operations management. We require a...
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Training Manager
1개월전에
Seoul, 대한민국 Richemont 풀타임Are you a good match? You have extensive experience as a training manager or similar role in luxury/ hospitality industry. You have in-depth knowledge of training strategy and analysis on training programs, retail operation, customer service, and selling techniques with luxury retail environment. You have the ability to create engaging and...
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Seoul, 대한민국 Ultra Clean Asia Pacific 풀타임Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every...
CRC Manager
1개월전에
Seeking experienced CRC Manager to lead and oversee Client Relations Centre operations, driving customer satisfaction and achieving key performance indicators.
We are proud to hire talents from diverse backgrounds and experiences, embracing diversity and inclusion to deliver excellence. Our true power lies in the rich diversity of our arts, cultures, and human skills, as well as our ability to foster untapped potential.
The ideal candidate will possess a minimum of 7 years of experience in a similar role, with a proven track record of managing client relationships, working closely with external vendors, and overseeing different projects. This individual will be responsible for ensuring the efficient and effective operation of the CRC, driving a positive customer experience, and achieving key performance indicators (KPIs).
The CRC Manager will be the key contact point with our external Client Relations Center, ensuring their services and protocols are in line with contractual agreement with the Group and meet customer expectations in the Korean market. In addition, the CRC Manager will support all transformation initiatives undertaken by the group to professionalize and elevate CRC Operations and improve business impact in coordination with the Maisons.
Key Responsibilities- External Vendor Management
- Monitor team interactions across all channels to ensure highest performance standards
- Support CRC transformation initiatives, including streamlined reporting, operational excellence programs, and systems requirements gathering
- Oversee the selection, onboarding, and performance management of external vendors supporting the CRC
- Negotiate contracts and service level agreements (SLAs) with vendors
- Develop and maintain strong working relationships with key vendor contacts
- Project Management
- Initiate, plan, execute, and monitor CRC-related projects, ensuring timely and successful completion within budget constraints
- Identify and manage project risks, developing contingency plans to mitigate issues
- Track project progress and communicate updates to stakeholders
- Utilize project management methodologies to optimize efficiency and effectiveness
- Provide training and testing of new systems and tools
- Operations Management
- Initiate, plan, execute, and monitor CRC-related projects, ensuring timely and successful completion within budget constraints
- Identify and manage project risks, developing contingency plans to mitigate issues
- Track project progress and communicate updates to stakeholders
- Minimum of 7 years or plus of experience in a Client Relations Centre or similar customer service management role
- Proven track record of leading and motivating high-performing teams
- Excellent communication, interpersonal, and negotiation skills
- Strong analytical and problem-solving abilities
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)
- Excellent time management and organizational skills
- Fluency in English, both written and verbal
- Expert knowledge of counselling, coaching, and mentoring strategies, as well as providing performance feedback
- Outstanding verbal, written, and presentation skills required – must be able to interact professionally with personnel at all levels
We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.
Your Journey with UsSend your application online. If your profile matches our search, you will be contacted by the HR team for an interview. Along the recruitment process, you will meet with local HR team and functional management team.
