Field Service Engineer
1개월전에
SonixTM Summary: Sonix is a leading manufacturer of scanning acoustic microscopes and non-destructive testing equipment specializing in semiconductor packages and wafers. SonixTM was established in 1986 and has become the leader in our field by partnering with customers globally and continuously developing new technologies that help our customers improve quality, efficiencies and productivity. It is our corporate commitment to continue to deliver cutting edge technology and provide superior customer support.
SonixTM, Inc, is a wholly owned subsidiary of the Fortive Corporations.
Position Summary: Coordinates and performs customer service, installation, and buyoff as well as detailed application activities for company. Provides support on our equipment at customer sites or in our DEMO facilities.
Essential Functions:
1. Coordinate Customer Service
Manages customer service queue and deploys parts and FSE's as needed to address customer service issues.
Provides guidance and training to the new FSE's and customers – technical trouble shooting skills (electronic, electrical and software are key).
Estimate repair time required, amount of personal, parts, and equipment required for supporting customer. Using knowledge of product, typical malfunctions, and service procedures and practices, make proper recommendations for expediting repair.
Maintain records of work hours, parts utilized, and work performed for each service call.
2. Perform installations and training and ongoing support for Sonix Global Customers, may travel to customer sites per needed.
3. Other Customer Service Management tasks
Weekly, monthly and quarterly reporting to management of customer service metrics. Provide data of common issues and coordination with the quality team to permanently fix ongoing reliability issues. i. Good communication of field failure root cause to Sonix (Virginia) for trend analysis, then assist with implementation of countermeasures to permanently address issue.
Responsible for managing spare parts inventory i. Monitor and document component replacement and repair status and lead-time
Implement and manage the legacy tool support program i. Develop obsolete component replacement programs.
4. Responsible for staying informed of the latest technology and applications that Sonix offers.
5. Attends FBS classes/events as needed. Other Responsibilities:
6. Perform other work-related duties as assigned by supervisor or top-level management.
Qualifications:
Degree in a Technical field (Electrical and/or Mechanical), Applied Sciences or Engineering or equivalent education or experience. Specific experience in equipment automation, both hardware (motion, interface) is critical and required.
Strong written, verbal, analytical, leadership and interpersonal skills.
Strong problem-solving skills are required and are key to success.
2-10 years of professional field service experience supporting automation or instrumentation capital equipment.
Ability to organize work, and to meet deadlines.
Strong written/communication skills in English/ Korean is a requirement.
Knowledge of ultrasonic inspection is a large plus.
Knowledge of microelectronics is preferred
Schedule: Full-time
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