CSR Manager

Amazon Web Services provides companies of all sizes with an infrastructure platform in the cloud. AWS is building out a core sales capability to drive long-term business and revenue across all segments by managing the full sales cycle to create net new opportunities and help customers get to the cloud quickly. We are growing our Inside Sales team to help more customers not only to make the cloud journey and adoption and also achieve their business outcomes.

We are looking for leadership talent who want to join the leadership team. If you are passionate about the cloud technologies, developing people and building sales strategies, this role could be the right fit for your next career move.

As an Inside sales leader, you will build a high impact and diverse team of Inside sales reps responsible for growing consumption of current and new AWS services across Enterprise sales segment. The ideal candidate will manage the career growth and development of CSRs; coach CSRs to achieve higher performance; develop sales plan and strategy for assigned territory and influence strategy aligned with customer's business objectives; team effectively with peers from Solution Architecture, BD, Sales and Marketing; lead and influence CSRs to maintain a robust sales pipeline through proactive customer engagement, prospecting and lead generation.

Key job responsibilities

• Hire, coach, and develop the best team of Sales Reps to deliver against your sales goals

• Invest in recruiting and growing the best talent, set employees up for a great onboarding experience, and provide candid feedback for continuous development.

• Drive strong internal and external relationships in service of an outstanding customer experience and continued rapid growth.

• Set the tone for your team: Champion a culture of strong achievement, inclusiveness, collaboration, creativity, and accountability while being a champion for your team's career development

• Build and drive territory strategy and priorities and communicate them clearly with your team. Continuously optimize our sales methodology and share ideas to improve efficiency and focus, enable greater scale, and yield better results.

• Partner with cross-functional teams to maximize results (partner, field sales, solutions architects, marketing, specialists, etc.).

• Collaborate with Sales Enablement and People Operations to develop and execute individual and group training opportunities, identify development needs, and implement process improvement initiatives.

• Use metrics and data to continually assess both sales performance and talent performance/retention to fully understand underlying drivers.

A day in the life

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

About the team

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

• 10+ years of technology related sales, inside sales or business development experience.

• 5+ years of sales management experience within enterprise technology space.

• Experience leading a team of sales reps focusing on enterprise accounts, ideally in an inside sales environment.

• Demonstrated record of hiring and people development

• BA/BS degree or relevant experience

Preferred Qualifications

• Experience working with a matrixed team of stakeholders to achieve a common goal

• Experience using data and trends to articulate business needs

• Exceptional communication and presentation skills

• Ability to think and act independently within a fast-paced multi-task driven environment

• Knowledge and understanding of existing and developing technologies as it relates to cloud computing; understand and identify opportunities for customers

• Track record of managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams