회사 설명

Are you looking for a company that pushes the boundaries and creates a community inclusive of everyone? A shared vision beyond only us?

If you answered yes, why not join us? This could be your first step towards a new and exciting career at COS We are now looking for a Website Specialist to join our E-commerce team on a full time Permanent contract.

You are responsible for the end-to-end functionality of our owned digital transactional channels (.com and mobile web, marketplaces), driving seamless customer journey by supporting in securing that our technical platforms are enabling our commercial plans and customer offer as well as providing cyber security protecting our customers and business.

직무 설명

Website operation

Secure full funnel optimization of the holistic digital customer experience on .com & mobile web. Take a lead role in website operation, performance monitoring, producing regular reports, carrying out competitor analysis, bench-marking, identifying KPIs and providing actionable insights Collaborate with Digital Experience Specialist to plan, create, and execute A/B tests and actions available to the ecommerce team (, website functionalities, checkout processes, and other conversion points), in line with business goal Ensure product enrichment and product publish as per sales date Follow and secure global campaign and local commercial activities launch, be responsible for the whole flow such as technical capability, product availability, and stocks on big commercial activation. Digital/IT project leading Develop and execute yearly IT roadmap to drive digital improvements: keep monitor and track on project progress, identify variances, and implement corrective actions Be responsible for reporting, prioritizing, and evaluating the business impact of disturbances in connection to maintenances and interruption of services Prioritizing and communicating the expectation/requirement between business teams and technical teams including external vendors Follow and manage incidents Set up and drive cross functional forums together with other functions (eg: logistics, vendors, tech teams and business teams, customer service team), making sure we set a priority that will support selling and benefit to COS customers. Handle customers' inquiries in reactive manner by collaborating with customer service partner to deliver clear brand guidance and fulfill customers' satisfaction to brand Communicate with local vendors and global team to secure work tools stable for daily operation Align working of way, coordinate, translate and evaluating business needs to technical team and Product managers Responsible for approving changes done in the product environment and follow performance on site after changes 자격 요건 Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious , we dare to be different , we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act. In addition to our values for this role we are also looking for: You have a strong e-commerce background and previous experiences and proven track record driving digital commercial growth via site operations (preferred over 2 years experience) You have a good understanding of how to optimize the digital customer experience for overall profitable growth, short and long-term. You are data driven, with strong analytical capabilities and ability to synthesize data into insights and tangible actions. You are customer-centric in your approach and have an ability to translate visions, directions and frameworks into specific actions and improvements. You are structured and well ad versed in planning, presenting, and communication. You act as an informal leader in how you drive your work, you get your message across and inspire others You have business communication in English. 추가 정보 This is a full time permanent contract based at our Area Office in Seoul, Korea Benefits We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program . In addition to this permanent based colleagues also receive Employee Discount within H&M group Celebration of Long Service Award HIP - H&M Incentive Program for Long service employee Childcare / Family Care Leave Health checkup Wellness benefit Paid leave / Sick leave Volunteer benefit Hybrid working (2 days - working at home) Inclusion & Diversity At COS we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. Company Description : Since our launch in 2007 we have opened stores and sell online in over 40 countries worldwide. Our collection offers elevated essentials, iconic pieces and innovative design. The creative soul of the brand is visualised through our storytelling, seasonal runway shows and connect with contemporary culture to create an experience beyond the expected. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced. In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and, from the office. While remote working is an integral part of our part of our offer, approx. 3 days per week office presence will be required to foster strong collaborations and team work. Ready to apply? Click on the I'M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email. Please note this position is offered on a local contract, therefore you should have the legal right to work in the Korea before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

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