TRICARE Beneficiary Services Representative

Job Description:We are seeking a highly motivated and detail-oriented individual to join our team as a TRICARE Beneficiary Services Representative in Kunsan, South Korea. As a member of our team, you will be responsible for providing key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency...

Job SummaryThe Overseas Healthcare Support Specialist will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).Responsibilities include verifying benefits and enrollments, processing PCM changes, and providing customer service support.

Key ResponsibilitiesTravel 25-75% of the time based on need for coverage, with potential locations including Guam, Japan, and South Korea.Verify benefits and enrollments through systems like Defense Online Enrollment System (DOES) and MHS Genesis.Process PCM changes, following Military Treatment Facility (MTF) guidelines.Offer guidance on TRICARE resources,...

What You'll Do:Deliver presentations and informational sessions on various events such as in/out processing, maternity, and pre-separation/retirement.Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.Evaluate the level of assistance needed and refer or escalate complex issues as needed.Comply with all HIPAA...

Required Skills and Qualifications:To be successful in this role, you must possess the following skills and qualifications:High School diploma or GED, or equivalent years of experienceU.S. CitizenshipEligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)Eligible to obtain Invited Contractor 700-19 SOFA designation for...