Site Support Specialist, Camp Humphreys
3주전에
Site Support Specialist
UMUC Asia
Contingent III, Part Time, 75% FTE, Grade 002
SPECIFIC RESPONSIBILITIES INCLUDE :
Provide on-site presence to support classes offered by all universities on base
Open and secure building entrances and classrooms
Responsible for setting-up UMGC live streaming (LS) equipment prior to LS classes, serving as first-level troubleshooting technical support and coordination with Technical Support to immediately respond to LS issues, and securing LS equipment at the end of class meetings
Ensure that building rules are abided by UMGC students and that all UMGC labs/rooms are clean and presentable
Ensure that quality services are provided to all current and prospective students including being responsive to students and student issues, assisting with basic questions, and directing them to appropriate resources by maintaining general knowledge of UMGC programs to include catalog, class/term dates, and other basic information that students may ask about during breaks in class
Maintain inventory and operability of live streaming equipment to ensure that assets are clean, updated, and ready for use in class, notifying Logistics Supervisors and/or managers when issues arise
Provide faculty support after hours to include assisting with accessing computers, printing materials, rosters, classroom setup, etc.
Assist Program Coordinators to update, distribute, and maintain materials in and around offices and classrooms including posters, flyers, schedules, room assignment postings, banners, etc.
Report any issues or incidents to management and request resources as appropriate to accomplish assigned duties
Other job-related duties as assigned
REQUIRED EDUCATION AND EXPERIENCE :
High school diploma
Available for a flexible work schedule including early mornings, days, late evenings, weekends, and holidays
Basic office management, computer, and organizational skills
Effective communication skills
PREFERRED EDUCATION AND EXPERIENCE :
Associate degree from a regionally accredited institution or foreign degree equivalent
Customer service experience
Advanced computer skills, to include Microsoft Excel and Word
WHO MAY APPLY: Local applicants with individual logistical support (ILS) only . Applicants must already have and be able to maintain ILS, meaning that they must possess a military ID card and SOFA card from an external source, as this position does not offer ILS.
All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: .
The
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