AFM CPI Sales Engineer

Main purpose of job

Responsible to ensure prompt and accurate responses to customer for Parts, Service and technical enquiries

Responsible to promote and support AFM(Aftermarket, CPI) sales activities liaising directly with customers & Inside sales engineers.

Support the sales and project execution of all Howden brands in PCOG(Petrochemical, Oil & Gas) & Industrial market by preparing drawings when required and liaising with local suppliers

Accountabilities

1. Achieve the annual AFM(CPI) bookings, sales and margin budget by:

Proactively administering the aftermarket parts sales process, from enquiry through to customer order:

Evaluation of customer technical and commercial requirements to ensure correct supply of equipment

Ensure spare parts quotations are processed within clients required timescales

Obtain / request necessary drawings if required in the quotation process

Keep CRM up-to-date and maintain the data as accurate as possible

Liaise with customers to negotiate initial contract terms and conditions

Make sure customer order reflects the agreed terms in Howden’s quote

Developing sound relationships with customers and suppliers

2. Customer communication

Updating customer contact list in CRM and in the ERP system

Confirming customers product and maintenance details

Pro-active communication of maintenance requirements and special campaigns

Follow up open opportunities as required

3. Administrative diligence – accurately and efficiently in a timely manner prepare required documents and seek to continuously improve office procedures

4. Liaise with PBU (Product Business Units) in order to start transferring PBUs knowledge and being a backup instead of PBU sales or technical team in local.

5. Embrace Colfax Business Systems (CBS) and apply the use of the core company values

6. Legal, Health and Safety

Take all reasonable care for own personal health and safety, as well as for that of everyone who may be affected by your action in your workplace.

Liaise and co-operate with company management with regards to the current health and safety legislation and obligations within the location and area where you performing your duties

Skills, knowledge & behaviours

Essential skills, knowledge & behaviours

Engineering Degree in relevant fields

Understanding of rotary equipment (Reciprocating Compressors) and process application, especially PCOG & Industrial markets

Minimum 2 year experience working on Aftermarket department

Intermediate level of English as over 700 grade in TOEIC

Excellent communication skills (written and verbal): must be able to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy with a high level of cultural sensitivity

Ability to interpret financial data and perform accurate pricing calculations (pricing, margins, exchange rates)

Ability to handle multiple priorities simultaneously in a fast-paced environment, set priorities, and work both independently and in a team environment

Ability to work under pressure while keeping a positive and result- driven attitude

Negotiation skills • High level of attention to detail and ability to maintain high level of accuracy

High level of PC literacy, especially MS Excel, Outlook, Internet Explorer

Understanding of rotary equipment (fans, compressors) and process application

Desirable skills, knowledge & behaviours

Dealing with demanding customers and demanding priorities

Identify opportunities to enhance effectiveness, streamline activities and procedures, overcome obstacles and to utilise resources more effectively