IT Manager

IT Manager in Korea

Reporting to APAC IT Head in Malaysia

Missions :

• Ensure business continuity and security of the Information Systems (hardware and software)
• Make the project management to design, select and Implement short- and long-term information technology (IT) solutions that meet the needs of the internal organization at country level and compliant with Group requirements.
• Support growth and transformation of IT - Installs, configures, administers, upgrades and maintains IT hardware, software, network Infrastructure and security associated.
• Focuses and orientates on technology needed internally for running / support the business
• Make reporting expected by the local management and the Group
• Be in connection/collaborate with the IT Corporate Team (CISO, Group Infrastructure Director, CIO,)

Tasks :

• Management and in charge of :

• Local IT Resources (Internal and External)

• IT Supplier Contracts and relationship

• IT Budget (Opex and Capex)

• Equipments (desktop, laptop, printer, server, etc.) and Infrastructure (network, system, backup, DRP,)

• Security (Network, Software,)

• IT Helpdesk to ensure appropriate skilled resource are available

• Ensure internal & external customers are receiving the highest level of support

• Escalation point for both customers and IT helpdesk staff should an issue require escalating and manage their expectations.

• Service level provided

• Provide reporting

• Continuous improvement efforts in efficiency, reliability and performance of IT services to users across his perimeter
• Primary project manager for every local IT projects
• Evolution and upgrade of business applications
• Roll-out of group solutions as needed or instructed by the Group CIO and other members of IT Corporate team

Skills, Competencies and Qualifications

Management:-

• Proven experience of leading an IT team.

• Hands and pragmatic on approach and high focus on implementation

• Ability to listen and communicate at all levels (Customers, Staff and with local Management team)

• Ability to lead, drive and embed revised and new processes, procedures and best practices

• Ability to work professionally and constructively within a team environment providing advice and consultancy

• Drive to change and constantly improve and grow

• Budget Management

Business:-

• Excellent analysis, decision making and problem-solving skills

• Able to demonstrate experience of project management ideally for an ERP roll-out, convergence, infrastructure projects

• Experience of working within Customer focussed environment

Technical:-

• IT skills (Network Infrastructure, Server Virtualisation, Microsoft solutions : Server and User OS Implementations/Management/Support, Office 365 Management, Azure Cloud solutions but also Database management, back-up Solutions, hardware architecture)

• Detailed level of understanding of data privacy and cybersecurity assessment/regulations and other local Data Protection regulations

• Project management and development methodology skills

• Up to date knowledge of current threats and vulnerabilities facing the modern business today with the ability to learn and keep abreast of emerging threats

• Incident Management (ITIL principle)

Skills/Qualifications:-

• Preferably, educated to degree level in IT/Engineering

• Experience of working within a multi-locations organisation

• Experience of working within technical, global organisation is essential

• Previous experience of people management is essential

• High awareness to cyber risks

• Proven experience of Post Merger Integration

• Proven experience of ERP deployment & harmonization processes

• Experience of working within the service industry is desirable

• Experience of delivering in a global organisation is preferable.

• Doer

• Language: English fluent