Site Operations Manager
6 개월전에
Overview
:In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Site Operations Manager (SOM).
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Site Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action
Qualifications
Required Qualifications:
High School Diploma or equivalent AND 2+ years’ experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.While not required, we also look for the following Preferred Qualifications:
5+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 5+ years’ experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $500k+. Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management, or related field. 3+ years’ experience in leading a diverse, technical team. Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP Enterprise-level experience in managing large-scale and complex projects/programs
Responsibilities
People Management
Deliver success through empowerment and accountability by modeling, coaching, and caring. Live our culture, embody our values, and practice our leadership principles. Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn. Attract and retain great people, know everyone’s capabilities and aspirations, and invest in the growth of others. Oversee and coach a team on the operation of various systems and equipment within the data center in a safe and professional manner and advise junior colleagues on inspection and supervision issues.Data Center Operations
Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria. Review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives & Key Results (OKRs) and provide input to improve or increase efficiency across IT services. Drive accountability with building landlord to adhere to MSFT service-level agreement. Partner cross-functionally to support global and regional initiatives (e.g., environmental health and safety, risk assessments, certifications). Manages/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices. Support budget planning and forecasting demand costs, driving awareness among business leaders on implications of service management issues and negotiating to win resources of costs, risks, and team leads as required. Plan and work with business partners when executing their requirements to maintain adherence to datacenter availability, safety, and security. Follow and adhere to run book provided by Environmental Health & Safety division, immediately reporting any safety or security issues or concerns and ensuring a culture of safety is upheld.Service Delivery
Accountable for end-to-end service compliance, quality, and client satisfaction for the agreed-upon service levels. Manage relationships with clients to ensure that all expectations are clarified and understood and deliver solutions that exceed client expectations while maintaining a strong customer focus. Apply deep subject matter expertise and escalate where needed to meet SLA/OLAs with minimal disruption to the client/customer and business. Share common and repeating cases with regional and global teams, while providing best practices to address and mitigate recurrence of issues and implement more efficient solutions for resolution. Participate in every Sev 1 and Sev 2 Incident Bridge meeting and approve root cause analysis and postmortem reporting. Lead key processes, prioritize work across team, and rebalance resources and priorities to respond to changes, while recommending additional resources as necessary. Manage resources appropriately to accommodate pilot programs and task force participation and make recommendations for additional funding where necessary. Be accountable for end-to-end service compliance, quality, and client satisfaction for agreed-upon service levels. Empower teams to work collaboratively, ensuring they have the platform and support to participate in cross-functional work and the opportunity to network.Data Center Work Environment
Drive service implementation, adoption, training, quality audits, and the education of support teams (including vendors) to enable the best support and service levels. Remove barriers that inhibit agility to enable team to shift priorities quickly without losing productivity. Maintain a broad perspective and work to incorporate diverse viewpoints while identifying and evaluating opportunities to create strategies that cross organizational boundaries and drive broad business goals. Establish a culture of safety, quality, and customer obsession while ensuring team’s standards are consistent with overall service objectives. Create the type of conditions for successful collaboration, geared toward identifying and resolving organization-wide issues by bringing together creative and relevant solutions from diverse perspectives. Understand workforce capability and delegate work accordingly across team to effectively deliver results, finding ways to accomplish more by enabling others. Act as a trusted resource and advisor to a wide network of colleagues with diverse viewpoints. Delegate to others to promote growth and development of future leaders. Recognize team successes and reward teamwork and contributions to team success while driving a culture that’s focused on meeting strategic goalsOwnership
Have pride and a sense of personal accountability for end-to-end service quality, completeness, and resulting customer experience. Identify unaddressed issues across service and resolve, escalate, or find the appropriate owner to ensure the highest level of quality. Drive and own the service management perspective to ensure that business leaders understand the business implications of risks, dependencies, and budgets to enable good business decisions and ensure the long-term value of the service. Model and foster accountability and morale for the team.People Management
Help employees identify growth opportunities, develop skills, and build development plans. Establish and communicate performance expectations, identify and address gaps, and monitor performance to ensure plans are met.Other
Embody our Microsoft One culture and values. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect-
Site Care Partner
6 개월전에
Seoul, 대한민국 Pfizer 풀타임JOB SUMMARY The Site Care Partner is the main Pfizer point of contact for investigative sites throughout a study life cycle; accountable for site start-up activities through activation; accountable for building and retaining investigator site relationships and providing support from site recommendation through the lifecycle of studies; accountable for...
-
Seoul, 대한민국 SAP 풀타임Job Summary: We are seeking a Site Reliability Engineer to join our global HANA QA Infrastructure team, responsible for maintaining and implementing observability stacks to ensure service operations and support teams can effectively monitor and manage services. We help the world run better by enabling our customers to bring out their best. Our company...
-
Site Activation Specialist
5 개월전에
Seoul, 대한민국 IQVIA 풀타임Essential Functions • With moderate oversight and supervision, serve a Single Point of Contact (SPOC) to perform feasibility, site activation and some maintenance activities in assigned studies for investigative sites, according to applicable regulations, SOPs and work instructions, working closely with the Site Activation Manager (SAM), Project...
-
Seoul, 대한민국 SAP 풀타임SAP seeks a Site Reliability Engineer to maintain and implement observability stack of HANA QA infrastructure to help service operations and support teams. The ideal candidate has 6+ years of experience in software development, Python programming, and SQL for monitoring, alerting, and insight retrieval. They also possess experience in observability stack,...
-
Seoul, 대한민국 Amazon Corporate Services Korea LLC 풀타임Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations and drive vision to take AWS Data Center Operations to the next level.We are looking for a Data Center Operation Manager...
-
eCommerce Manager
4주전에
Seoul, 대한민국 Richemont 풀타임eCommerce Manager Seoul, Korea Montblanc Korea is seeking an experienced eCommerce Manager to create a proper e-commerce environment, plan e-commerce channels, and operate e-commerce activities in liaison with various departments. The ideal candidate will have a strong understanding of web technologies, digital marketing, and e-commerce strategies, with a...
-
Operations Manager
6 개월전에
Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임Amazon is a world leader in Web-related technologies and services. Now, with Amazon Web Services (AWS) it is at the forefront of Cloud technologies, helping individuals and businesses take their computing infrastructure and applications into “the Cloud”.AWS Support provides global technical support to a wide range of external customers as they build...
-
Seoul, 대한민국 L'Oréal 풀타임Come join us at L’Oréal – the beauty company in the world, spread across more than markets worldwide! We've been leading the beauty industry for over years, constantly evolving with the help of data, tech, innovation, and some serious science power. Together, we tackle big challenges while making sure we stay highly committed to making the world...
-
Seoul, 대한민국 Montblanc 풀타임KEY RESPONSIBILITIES Main digital activities include mainly 1/ Planning & building e-commerce channels Research & analysis online market/consumer to plan a proper e-commerce environment which suit MTB. Plan and implement to build e-commerce store on e-retailer sites and own e-commerce site in terms of development, functions, designs, systems,...
-
Seoul, 대한민국 Novo Nordisk 풀타임Are you passionate about driving clinical trials and providing medical expertise? Are you a seasoned medical professional with expertise in clinical trials and therapy areas such as Cardiovascular disease, Chronic Kidney Disease, Liver Disease, inflammation, Alzheimer’s disease, and emerging therapy areas? If so, we have an exciting opportunity for you...
-
Seoul, 대한민국 Montblanc 풀타임JOB TITLE Retail Operation Manager REPORTING TO Commercial Director LOCATION Seoul, Korea… MISSION Manage and monitoring of all activities involved in providing operation support to stores in retail & DFS according with Global Retail policies, process, activities and indications, in co-operation with Retail Operations Corporate...
-
Seoul, 대한민국 Richemont 풀타임JOB TITLE eCommerce Manager REPORTING TO Managing Director LOCATION Seoul, Korea JOB DESCRIPTION UPDATE August 2024 MAIN PURPOSE To create proper e-commerce environment of MTB, plan e-commerce channels and...
-
eCommerce Manager
4주전에
Seoul, 대한민국 Richemont 풀타임To create a proper e-commerce environment for Montblanc in Korea, plan and operate e-commerce channels in liaison with various departments. Monitor digital strategies and implement them effectively. Key responsibilities include planning and building e-commerce channels, managing MB e-retail activities, optimizing MB presence on partner websites, managing own...
-
Study Start Up Manager
5 개월전에
Seoul, 대한민국 AstraZeneca 풀타임Typical Accountabilities Contribute to ensure that clinical and operational feasibility assessment of potential studies is performed to the highest quality. Accountable for study start-up and regulatory maintenance being in charge with collection, preparation, review and tracking of documents for the application process; Accountable for submission of...
-
Clinical Medical Manager
6 개월전에
Seoul, 대한민국 Novo Nordisk 풀타임Are you passionate about clinical trials and making a difference in the field of healthcare? Do you have expertise in New Therapy Areas such as Cardiovascular disease, Chronic Kidney Disease, Liver Disease, inflammation, Alzheimer’s disease, and emerging therapy areas? We are looking for a Clinical Medical Manager to join our team at Novo Nordisk. Apply...
-
Sr. Clinical Trial Manager
5 개월전에
Seoul, 대한민국 Bristol Myers Squibb 풀타임Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...
-
Seoul, 대한민국 Visa 풀타임Job DescriptionTeam SummaryVisa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our...
-
Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Strategy & Operations team is seeking a Sales Operations Lead to work with the Worldwide regions, to drive growth through...
-
증권업무부 Custody Operation
5 개월전에
Seoul, 대한민국 09622 Citibank Korea Inc. 풀타임The Asset Servicing Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the...
-
Seoul, 대한민국 Van Cleef & Arpels 풀타임Are you a good match? You are a university graduate. You have relevant experience in luxury retail or equivalent. You are proficient in MS office software and other retail program incl. SAP. You are a team player with service mindset. You have good English communication skill. What are we expecting from you? Retail Operations & Projects...
