Department Manager

3 개월전에


Hanamsi, 대한민국 H&M Group 풀타임

Company Description

ARKET은 2017년 H&M 그룹에서 새롭게 선보인 브랜드이며, 17년 8월 영국 런던에서 첫 매장을 오픈하였습니다. ARKET은 고객이 좋은 선택을 하고 삶을 즐기며, 더 나은 세상을 위해 기여할 수 있도록 영감을 준다는 컨셉을 바탕으로 여성복, 남성복, 아동복, 홈웨어 이외에도 seasonal한 vegetarian menu를 제공하는 카페를 경험하실 수 있습니다.


우리 비지니스의 핵심은 Quality, Sustainability, 그리고 Transparency 입니다. 브랜드로서 저희의 비전은 “the most loved lifestyle destination”이 되는 것이고 다양한 연령층에 닿을 수 있는, 내구성이 좋고 well-made된 product를 오랫동안 사용할 수 있도록 합니다.

Job Description

Lead and develop the department team and optimize the department to achieve sales targets and budgets, maximize profitability and ensure the delivery of excellent customer service.

RESPONSIBILITIES & TASKS  (work content)

Team

•Responsible for recruitment, succession planning, training and development of your department team together with Store Experience Manager

•Organize and plan the department according to overall need in store Responsible for making sure all administrative procedures and routines are followed, i:e; staff planning, security and work environment in your department.

Customer service experience

•Support, motivate and lead your department team to increase the department sales and maintain excellent customer service according to guidelines.

•At your department you will be responsible for:

- securing an efficient flow of goods

- optimizing allocation of products

- implement sales campaigns/activities

- follow up on routines for store operations

- adjustments on stock levels

- loss prevention

Profitability

•Create an inspiring and visually attractive department for the customers together with visual merchandiser

•Ongoing identification of opportunities to increase sales and customer service in order to reach sales budget

•Keep updated on assortment, products and sales activities

•Manage feedback from customers

•Acts as sales advisor when on the floor

Health & Safety

•You work as Health & Safety supervisor of the store and ensure H&S standards are met within store premises to ensure the safety of Colleagues, customers, and third-party staff.

•You drive H&S requirements within the store as per legal requirements of the country

•You impart regular safety training to store colleagues as per the legal requirements

•You are responsible to drive Risk assessment along with the H&S team twice a year and ensure the safety of colleagues, customers, and third-party staff

•All the maintenance work needs to be supervised by you and follow routines and procedures to ensure safety during the execution of the work.

•You ensure regular and clear communication with your Store Team on Health and Safety topics and always act as role model to drive the H&S agenda

•You ensure health & safety, legal and security issues are being handled in accordance with H&M standards and local legislation, ensuring employee, customer & third-party safety at all times

Qualifications

•Fluent in English, both verbally and in written

•Experience from working in a high traffic retail environment

•Experience from team management position, not only within retail.

•High level of customer service skills

Additional Information

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