Technical Support Analyst
6 개월전에
JMP, a subsidiary of SAS, is committed to empowering scientists and engineers via our world-class family of statistical software products. For over 30 years, JMP has enabled customers to speed new drugs to market, to design better products and processes, and to figure out how to restore ecosystems. Advancements are made when brilliant people use JMP statistical discovery software to see what they’ve not seen before. If you are a problem solver, a connector, and someone who enjoys helping others, then you might just be the next person to join this dynamic, growing, and global team.
What you’ll do:
We are looking for a Technical Support Analyst to engage in daily global business-to-business communication with prospective and current customers. Serving as a “front door” to JMP across inbound channels, these professionals enhance the customer experience by using technical skills and knowledge of products and services to answer questions, resolve issues, provide information and guidance, and connect customers to domain experts across JMP, as needed.
You will:
Engage with customers and prospects via multiple channels, including phone, email, live chat, and web contact forms. Continually develop and retain a broad range of knowledge of all JMP products, services, and internal infrastructure from both a technical and informational standpoint in order to triage and resolve inquiries across all areas of the company. Collaborate with Sales, Store, Education, Technical Support, and other customer-facing organizations to ensure that a consistent message is communicated to our customers and/or business partners. Interact with customers and prospects with enthusiasm and energy, maintaining coverage and availability throughout business hours. Access information stored in multiple systems and applications, document customer interactions in the company’s case management system. Provide feedback and recommendations on how to build, strengthen, and improve customer experience.What we’re looking for:
Bachelor’s degree, preferably in Business, Marketing, MIS, or other relevant experience in a similar role Experience in Technical Support, Customer Service, Sales, Loyalty, Engagement or similar role essential Excellent written and verbal communication skills in English, Japanese, and Chinese, required Ability to multi-task among multiple systems and applications Ability to work independently and as part of a teamThe nice to have:
May provide training and coaching for new employees or team members May participate in departmental task forces and competency centers Contribute to established Knowledge Base for sharing knowledgeOther knowledge, skills, and abilities:
Problem solver with the ability to quickly understand customer requests and suggest appropriate resources or actions Knowledge of JMP products and services, preferred Experience with Salesforce, preferred-
Technical Support Specialist
2 개월전에
Seoul, 대한민국 IDEXX 풀타임PRIMARY DUTIES AND RESPONSIBILITIES: Provides customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services. Support may consist of answering customer questions, explaining products and...
-
Seoul, 대한민국 Entrust Asia Pacific Limited 풀타임The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and...
-
Seoul, 대한민국 Align Technology 풀타임About this opportunity The Role of iTero Technical Support is to provide assistance and resolution to issues encountered by internal customers (fellow Sales and Marketing team members) and external customers (iTero Scanner users from Doctors to their staff) for our family of iTero products, software and services. Research, follow-up information with any...
-
Seoul, 대한민국 Visa 풀타임Job DescriptionTeam SummaryVisa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our...
-
BI Data Analyst
2주전에
Seoul, 대한민국 Novo Nordisk 풀타임Are you passionate about data analytics? Do you want to make a significant impact in a global healthcare company? We are looking for a new Business Intelligence Data Analyst to join our team at Novo Nordisk. If that sounds like you, read on and apply today for a life-changing career. About the departmentYou will be part of a global healthcare company with...
-
Seoul, 대한민국 Visa 풀타임Job DescriptionTeam Summary The Associate Marketing Analyst for Korea and Mongolia will play a crucial role in driving Visa's marketing efforts. This involves supporting marketing campaigns for Visa’s diverse client base, including credit card companies, banks, fintechs, and merchants and Visa. Key responsibilities include contributing to strategic...
-
Pricing Analyst
5 개월전에
Seoul, 대한민국 Reinsurance Group of America 풀타임Position Overview To be responsible for pricing Korean reinsurance opportunities in accordance with Corporate & Divisional pricing standards and the Korean pricing manual. To assist in the marketing of RGA Korea as required by the marketing team. Other main responsibilities to include the development of pricing bases, the analysis of experience and...
-
Technical Support Engineer
5 개월전에
Seoul, 대한민국 Microsoft 풀타임Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...
-
Seoul, 대한민국 Dell International Inc. (7130) 풀타임Dell Technologies 는 IT 선두 기업으로서 고객과 인류의 진보를 위한 기술을 개발하며 혁신의 중심에 있습니다. Support Services 는 고객과 지속적인 관계를 발전시키고 친밀감을 형성하는데 큰 원동력이며, 완벽한 의사소통 능력을 이용하여 전화, 이메일, 웹으로 우리의 제품에서...
-
Seoul, 대한민국 AIG 풀타임Financial Control Analyst, South Korea At AIG, we are reimagining the way we help customers to manage risk. Join us as an analyst associate financial control to play your part in that transformation.Make your mark in Finance Our Finance team plays an essential role in maintaining a healthy balance sheet at AIG. It delivers significant finance support for the...
-
Senior Risk Analyst
2 개월전에
Seoul, 대한민국 AIG 풀타임Senior Risk Analyst, AIG Korea At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Risk Analyst to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.Make your mark in Enterprise Risk ManagementAIG underwriting teams help to find insurance...
-
Cloud Support Engineer
6 개월전에
Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...
-
Cloud Support Engineer
6 개월전에
Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...
-
Support Engineering
6 개월전에
Seoul, 대한민국 Microsoft 풀타임Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...
-
Technical Specialist
5 개월전에
Seoul, 대한민국 Microsoft 풀타임Overview Microsoft's Commercial Solution Area sets the sales strategy, leads technical sales, and operates as a hub for the Commercial Solution Areas and Support Services that power the Microsoft Cloud. We work closely with other Microsoft teams and partners, especially Customer Success, Marketing, and the STU, to ensure those solutions meet our...
-
Seoul, 대한민국 Visa 풀타임Job DescriptionTeam SummaryVisa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our...
-
Technical Account Manager
6 개월전에
Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, Connect (customer center), ECS/EKS, IoT, Security/Governance and much more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions...
-
Technical Sales
3주전에
Seoul, 대한민국 Celanese Corporation 풀타임Responsibilities 职责: The Application Development Engineer role for IMC is a multi-faceted customer / market facing position responsible for driving new business growth through an entrepreneurial mindset and rigorous SFDC Opportunity Build & Development process. An Application Development Engineer is responsible to: Develop, drive, and...
-
Technical Sales
4 개월전에
Seoul, 대한민국 Celanese Corporation 풀타임Overview 综述: Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees,...
-
Cloud Support Engineer
6 개월전에
Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...
