Service Center Technical Service Specialist

1개월전에


Seoul, 대한민국 ResMed 풀타임

테크니컬 서포트팀의 주요 역할은 고객, 지원 담당자 및 내부 팀에게 기술 및 엔지니어링 지원을 제공하는 것입니다. 주요 결과물에는 ResMed 제품에 대한 고객 문의 소유권을 확보하고 솔루션을 조사하며 최고 수준의 품질을 유지하면서 신속하게 응답하는 것이 포함됩니다. ResMed 제품의 사후 설계 지원 및 수리, 장치 고장 조사, 시스템 업그레이드, 제품 유지 보수 및 테스트를 제공합니다.

Let’s talk about Responsibilities
- ResMed 제품 진단, 서비스, 수리 및 테스트 수행
​- 테크니컬 서비스 센터 전반적인 행정 업무 (양압기 세척 및 소독 / 라벨링 작업, 재고관리 시스템입력 및 처리 등)

- ResMed 제품의 유지보수, 분석을 위해 기기에 캡처된 데이터 해석, 문제 해결 및 권장 해결책 제공, 고장 동향 및 서비스 능력 문제 분석을 위한 보고서 작성

- 필요에 따라 기술 서비스 지원 및 문제 해결을 위해 팀과 파트너 관계 구축

- 관계를 이끌어 팀 전략에 기여하고 비즈니스 성과 달성 및 사내외 관계 구축
- 관련 사내 프로젝트 참여 및 향후 잠재적인 팀 멤버 교육
- 향후 주요 책임 열할
(1) 일상적인 전문 지식 기반 활동 수행(경력 초기)
(2) 프로젝트 기여 및 관리(중기)
(3) 주요 전문 분야에 대한 조언/지도 제공(전문가 및 전문가)
(4) 전문적인 전문 지식과 관계를 활용하여 전략 기여 및 비즈니스 성과 달성


Let’s talk about Qualifications and Experience
- 2,3년제 초대졸이상
- 신입 혹은 디바이스 관련 테크니컬 기술 지원 및 서비스 경력자
- 전문 지식을 개발하고 회사 정책 및 절차를 적용하여 다양한 문제를 해결해갈 수 있는 능력

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now We commit to respond to every applicant.



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