[Cartier] Client Service Manager
4주전에
Key responsibility 1: Management of Care Service/After Sales Service Journey
Oversee the execution and enhancement of the entire customer care and after-sales service journey, ensuring seamless experiences across all retail networks including Domestic Retail, Travel Retail, Specialists (Wholesalers), Ecommerce, and the Client Relationship Center (CRC). Ensure the consistent application of International Service Policy and adaptation to local market. Lead initiatives to optimize client experiences, addressing feedback, and implementing improvements.Key responsibility 2: Operational Management and Analysis
Monitor and analyze Client Service KPIs, providing insights and strategies for continuous improvement. Ensure effective budget management and resource allocation for client service activities. Drive operational efficiency, overseeing project management, and ensuring the successful implementation of service enhancements.Key responsibility 3: Client Marketing and Engagement
Direct and oversee client marketing projects, ensuring they align with brand values and global strategies. Analyze the impact of marketing initiatives on client engagement and satisfaction, adapting strategies as needed. Foster innovative approaches to enhance client experiences and marketing effectiveness.Key responsibility 4: Stakeholder Collaboration
Actively engage with RCS to ensure adherence to Cartier's high-quality service standards.Demand and facilitate enhanced quality control measures and improvements in repair services. Conduct regular reviews and meetings with RCS to discuss service quality, client feedback, and potential enhancements. Serve as a bridge between RCS and the organization, ensuring that client service policies are effectively communicated and implemented. Collaborate with various teams, including HQ, internal control, finance, and retail networks to ensure cohesive service delivery. Act as a primary liaison for Client Service with internal and external stakeholders. Organize and lead Client Service meetings, seminars, and training sessions.
Key responsibility 5: Strategic Leadership and Team Management
Lead, mentor, and manage the Client Service team, including Assistant Managers and Executives, ensuring high performance and professional growth. Develop and implement the overall Client Service Strategy, aligning with company objectives and market needs. Foster a culture of excellence in client service across all departments and networks.……………………………………………………………………………………………………
PROFIL E
Bachelor’s degree with 10+ years of experience in customer service, preferably in luxury retail. At least 2-3 years in a management role, preferably overseeing client service operations in a high-volume or luxury environment. Comprehensive understanding of luxury market dynamics and client service excellence. Proficiency in SAP and strong skills in Microsoft Office People Management Fluency in EnglishSKILLS/ABILITIES
Exceptional ability to lead, inspire, and manage diverse teams.Proven track record in mentoring and developing staff, fostering a high-performance culture. Demonstrated strategic thinking with an ability to translate insights into action.
Strong analytical skills to interpret complex data and KPIs, guiding decision-making. Excellent communication skills, both verbal and written, with the ability to effectively negotiate and resolve conflicts. Strong interpersonal skills with a talent for building relationships across various departments and levels. Highly adaptable, able to navigate dynamic environments and respond to industry trends. Problem-solving skills, capable of identifying issues and implementing effective solutions. Customer-oriented approach with a deep understanding of client needs and expectations. Strong business acumen, with an ability to balance customer satisfaction and organizational goals. High level of integrity and ethical conduct, upholding the maison’s reputation and values. Commitment to excellence, demonstrating a high degree of professionalism and dedication.
-
Seoul, 대한민국 Cartier 풀타임KEY RESPONSIBILITIES 1. High-End Client Experience Development Plan and implement Maison Client Program (MCP) annually and update activity result and feedback Prepare MCP calendar co-working with Maison Client Manager and Event Team Investigate and research for development of Art of Cartier classes and contents Responsible for MCP (Art of...
-
Seoul, 대한민국 Cartier 풀타임KEY RESPONSIBILITIES Key responsibility 1: Business Manage the Cartier eCommerce target and cost estimation. Develop the eCommerce channel vision & sales strategies & service in collaboration with Client Relation Center. Define the platform strategies to drive traffic to the websites and optimize conversion rate, develop website usability,...
-
Seoul, 대한민국 Cartier 풀타임KEY RESPONSIBILITIES Sales Operations - Sales Monitoring, S/O Operation and Regularly Follow Up with POS to Support Sales Performance monitoring POS KPIs - Sales Data Analysis and Monthly Incentive Pay Out Management - Support Incentive Scheme Development. - Staff (Ambassador) Data Analysis and Management - Cartier Application (PBI, Looker)...
-
Seoul, 대한민국 Richemont 풀타임JOB TITLE Client Service Manager REPORTING TO ...
-
Seoul, 대한민국 Cartier 풀타임MAIN PURPOSE KEY RESPONSIBILITIES Job title Communication Director Reporting to Marketing Communications Director Location Seoul, Korea Updated: January Main purpose Cartier Korea Communication Director is responsible for developing and implementing optimized communication action plans, by managing Media and PR & Creative Contents...
-
Seoul, 대한민국 Richemont 풀타임JOB TITLE Cartier eCommerce Manager REPORTING...
-
Client Service Manager
1개월전에
Seoul, 대한민국 Richemont 풀타임JOB TITLE Client Service Manager REPORTING TO Commercial Director MAIN PURPOSE Client Service Manager leads client experience and service across networks. This role involves implementing Client Service Strategy to maximize client experience and loyalty, being a key factor in care service, client marketing projects and promotions. The role demands strategic...
-
Seoul, 대한민국 Richemont 풀타임JOB TITLE HJ Client Assistant Manager REPORTING TO HJ Client & Talent Development Manager LOCATION ...
-
Seoul, 대한민국 Richemont 풀타임JOB TITLE Specialist Performance & Operation Executive REPORTING TO Specialist Performance & Operations...
-
e-Commerce Manager
4주전에
Seoul, 대한민국 Richemont 풀타임JOB TITLE Cartier eCommerce Manager REPORTING TO Cartier Senior Digital Business Manager MAIN PURPOSE Deliver the satisfied eCommerce sales/client journey through digital platform to meet the Cartier brand value. eCommerce Manager will lead the Cartier eCommerce platform to reach the sales target and corresponding KPIs. Also, will be in charge of eCommerce...
-
Seoul, 대한민국 Richemont 풀타임JOB TITLE HJ Client Assistant Manager REPORTING TO HJ Client & Talent Development Manager LOCATION Korea MAIN PURPOSEResponsible for planning and implementing Maison Client Programs, executing local and international events, managing HE client data, and assisting HJ Client & Talent manager. The objective of this role is to develop exclusive High-End client...
-
Seoul, 대한민국 Cartier 풀타임KEY RESPONSIBILITIES Plan local brand contents and lead the activations in terms of brand equity and desirability Plan overall strategy of local brand contents ensuring the best brand equity as the first-class Maison Lead the best quality production of local contents conveying the value of the Maison, firmly based on Maison’s code Be sensitive...
-
Seoul, 대한민국 Richemont 풀타임Job title Communication Director Reporting to Marketing Communications Director Location Seoul, Korea Updated: January 2024 Main purpose Cartier Korea Communication Director is responsible for developing and implementing optimized...
-
Seoul, 대한민국 Richemont 풀타임JOB TITLE Creative Contents Manager REPORTING TO Communication Director WE RECRUIT Creative Contents Manager for Cartier Korea is...
-
Seoul, 대한민국 Richemont 풀타임JOB TITLE Specialist Performance & Operation Executive REPORTING TO Specialist Performance & Operations Manager LOCATION Korea MAIN PURPOSEPerformance & Operations Executive will be responsible to assist the Cartier SP team with providing adequate business insights and analysis.Also responsible to support Cartier external partners (Watch POS) to accomplish...
-
Seoul, 대한민국 State Street 풀타임We are looking for an exceptional individual to become a Client Service and Relationship Manager in Institutional Services covering global custody business. Why this role is important to us: The team you will be joining is a part of Institutional Service Korea that provides global custody services to the local institutional clients. You will serve as...
-
Seoul, 대한민국 Cartier 풀타임KEY RESPONSIBILITIES Project Oder& Procurement Process Support To prepare payment process including vendor registration, collecting required documents, PO submission. Following order placement, tracking, delivery chasing. Communication Material Preparation Support To support sample and material validation process. To support visual...
-
Seoul, 대한민국 Mastercard 풀타임Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Seoul, 대한민국 Mastercard 풀타임Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest...
-
Seoul, 대한민국 Richemont 풀타임JOB TITLE Creative Contents Manager REPORTING TO Communication Director WE RECRUIT Creative Contents Manager for Cartier Korea is responsible for leading local contents development at large. Upon our Maison's communication strategy, the job-holder enhances efficient reach of brand messages towards audiences, clients and public. The team's responsibility...
