[Cartier] High Jewelry Client Assistant Manager
4주전에
1. High-End Client Experience Development
Plan and implement Maison Client Program (MCP) annually and update activity result and feedback Prepare MCP calendar co-working with Maison Client Manager and Event Team Investigate and research for development of Art of Cartier classes and contents Responsible for MCP (Art of Cartier) onsite operation management and client treatment Provide recap after each MCP Operate one-to-one client treatment upon request Work closely with relevant teams to identify HE clients’ needs and proactively respond to elevate the client experiences Control and implement HE annual recurring gift program and occasional client treatment gift Plan and control HB Annual support for HB community members to boost up HE sales2. High-End Event Support and Execution (Local and International)
Assist HJ Client & Talent Development Manager in event planning and operation Support HJ events in terms of client recruitment and event preparation, and monitor staff & client feedback while co-working with boutique and relevant teams Manage and coordinate on-site collaboration with relevant team Arrange VIP itinerary and treatments in coordination with external agencies Develop the HE client program with relevant teams for local event Update event performance and HE client activity to prepare internal and regional report/meeting Support qualitative and quantitative post event report to region and HQ3. High-End Client Data Management
Regularly analyse and update quality of HE client data, and share relevant HE client reports with HJ Client & Talent Development Manager & HJ director Actively utilize client data tools including Sales Forces, Looker, CVIP and other HQ client management tools Provide analysis data and insights with HB members and coaches on regular basis Share with regional HJ team regarding the insights, trends, requests of Korea’s HE clients Support client validation data and H-list management Support and work closely with cross-functional teams (CRM, Event and Retail team) throughout events and client treatments Update HE client activity frequency to CRM team4. HB Budget Control
Plan and control HB annual support and monitor monthly boutique expense (HB Cash & Strap) Update monthly expense from boutique and HB team in budget summary file Support financial management; creation of vendors, creation of SAP PO, submission of invoices, and A&P budget/Expense update S&D budget follow-up and execution (HB Gift & Cash)5. HB Talent Management Support
Prepare HB Seminar and support relevant activity and training Support HB coach meeting and preparation documents (H file etc.) for coaches HB community members coaching and counselling HB community members activity screeningREQUIRED SKILL:
At least year working experience in luxury industry Strong time-management and organizational skills Client & service oriented Ability to manage multiple projects independently Fluent in both Korean & English Positive attitude with good communication skills & logical thinking Team player Expert Microsoft Office Suite skills, especially PowerPoint, Excel, and Outlook-
Seoul, 대한민국 Richemont 풀타임JOB TITLE HJ Client Assistant Manager REPORTING TO HJ Client & Talent Development Manager LOCATION ...
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Seoul, 대한민국 Richemont 풀타임JOB TITLE HJ Client Assistant Manager REPORTING TO HJ Client & Talent Development Manager LOCATION Korea MAIN PURPOSEResponsible for planning and implementing Maison Client Programs, executing local and international events, managing HE client data, and assisting HJ Client & Talent manager. The objective of this role is to develop exclusive High-End client...
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