Senior Customer Solutions Manager
1개월전에
Key job responsibilities
- Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units
- Deliver a great customer experience by enabling customers through AWS solutions, driving innovation, and delivering successful migration programs
- Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools
A day in the life
At Amazon Web Services we are leading the cloud revolution. As a Senior Customer Solutions Manager, you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, professional services, partners). With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time.
We are open to hiring candidates to work out of one of the following locations:
Seoul, KOR
BASIC QUALIFICATIONS
- Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience
- 5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- 2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- A history of problem solving and innovation developing technology programs and working across customer organizations
- Business English language skills
- Native in Korean, both written and spoken
PREFERRED QUALIFICATIONS
- 8+ years of direct experience implementing cloud services including migrations and modernization projects
- Knowledge of AWS Services and Solutions
- Proven track record of being detail-oriented with a demonstrated ability to self-motivate and work in fast paced, ambiguous environments
- Ability to credibly coordinate between project teams and customers to meet unique customer requirements
- Project management certification or training such as PMP, Scrum, or other Agile experience and certification
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
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