E-Business Operations Manager
1개월전에
E-Business Operations Manager - Korea
Are you a good match?
You have extensive experience in an E-Business Operation (Luxury / consulting / retail is a plus).
You have a bachelor’s degree.
You are proficient in SAP and Excel query skillset and adaptable to running different systems.
You have strong business process understanding (client information management, order processing, etc..).
You are a problem-solver, service and result oriented, organized, proactive and team player.
You have excellent communication skill in Korean and good English skill as a plus.
What are we expecting from you?
You will be the key connector between our online retail boutiques (Web, CRC, Omnichannel) and other departments. You will ensure the efficiency and continuous improvement of the day-to-day operations for our E-business, achieving service excellence. You will build expertise of eBusiness systems & flows as a systems (SAP) key user. You will understand the systems (ERP, Middleware,…) to manage online orders in order to identify frictions and any enhancements needed – escalate & discuss evolutions needs with the Region. You will guarantee the execution of all eBusiness services in the Market. You will build a strong relationship with all key stakeholders and internal partnerships (anti-fraud, logistics, retail, supply chain, etc). You will also manage arbitration for online order stock requests to guarantee correct order fulfilment (stock, consumables, services engraving, etc.) You will identify new ways to elevate the client experience as well as the performance of our online retail boutiques within the Market & taking into account the local specifics. You will analyze new services/projects and support client engagement activities (organization, materials etc.) – share with Region and HQ. You will ensure the excellence of the Maison image in the Market. You will create a competitive advantage vs others luxury Maisons from payment to delivery/fulfillment in line with Maison Online Retail Strategy.
More than a role…. We recruit for a career
If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.
The recruitment process
Send your application online. If your profile matches our search, you will be contacted by the HR team for an interview. Along the recruitment process you will meet with local Senior E-Business Manager, local HR Manager, local Retail Director, Managing Director Korea, Regional Client and E-Business Director, HQ E-Business Operational Excellence Manager. Otherwise, you will receive an email to inform you that your application is unsuccessful.
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