Cybersecurity Support Engineer
3 일전에
Location: Korea (Seoul)
Role Overview:
If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits.
Responsibilities:
Support Fortinet’s customers globally and primary responsible for local support for Korean customers. Understand customer network/security implementation and requirement technically. First Level Technical issue support, analysis, troubleshooting and consultation. Effective communication with customers and colleagues. Manage customer expectation appropriately. Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue. Customer case management and escalation. Reproduce customer issue/bug in lab environment. Knowledge, idea and experience sharing within the team. Contribute to the team's success and be part of good team player. Proactively support given tickets for the customer’s issues with Fortinet Products (Weekday).Requirements:
2-5 years working experience in networking/security related field. In-depth knowledge of TCP/IP. Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation. Adequate communication and written skills in English. Got sense of urgency and capable to handle tense situation. Positive, communicative and customer-oriented attitude. Quick learner. Having any of industry certificates (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP,CCNA,CCIE,AWS …) Experience in security products and technology (e.g. Firewall, IPS, DDoS) Good exposure in Unix/Linux environment would be a plus. Experience in system integration and multi-vendor environment/ Experience in data centre deployment. Experience in wireless access point. Experience in SQL database. Experience in virtualization. Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience. (Preferred)-
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