Financial Institutions Client Services Account Manager – Payments – Analyst
2주전에
Join the team that is offering the top-tier quality of Client Services for our World’s largest Payments network
As a Client Service Account Manager in Payments business, you will be responsible for ensuring that . Morgan Chase offers the highest standard of Client Service and provides premier support across cash management products and services, acting as a primary point of escalation for Korea Financial Institutions clients. The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency.
Job Responsibilities
Act as the primary and trusted contact for Financial Institutions clients, handling day-to-day transaction inquiries, provide timely responses and proactive updates on transaction status to clients Understand clients’ business to help identify solutions, client efficiencies and cross sell opportunities Strong problem solving skills to provide quick resolution on issues Identify and escalate issues in a timely manner Collaborate across teams, business partners and stakeholders to offer solutions for clients to achieve and maintain high levels of Client Satisfaction Participate in service delivery initiatives and client management/handholding Provide back-up customer service function to team members when required Take ownership in pending cases through a close follow-up and proactively make an update to clients Ensure that client issues are escalated appropriately and compliance with audit and risk policies and procedures on the bank’s operational process and product functionalitiesRequired Qualifications, Capabilities, and Skills
At least 1 year of experience in an established Financial Institution with Treasury Services experience (preferably in a client facing role) Experience and knowledge with correspondent banking business preferred A strong understanding of the cash management business, products, and operational procedures Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients Proven ability to influence stakeholders and communicate clearly to effectively manage client relationships Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively Ability to work well within tight deadlines and good time management skills are required Fluency in Korean in order to provide service to clients based in Korea-
South Korea JPMorgan Chase & Co. 풀타임Join the team that is offering the top-tier quality of Client Services for our World’s largest Payments network! As a Client Service Account Manager in Payments, you will be responsible for providing comprehensive account management service and escalation support overseeing relationship regionally (and/or globally), ensuring that each . Morgan branch...
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