Director of Product Design
1주일전에
Coupang is a leading e-commerce company that is revolutionizing the way people shop, eat, and live. We are seeking a highly skilled and experienced Director of User Experience to lead our Retail, Pricing, and Post Purchase Experience verticals.
About Coupang- We exist to wow our customers and make shopping, eating, and living easier than ever.
- We are a startup culture with the resources of a large global public company, fueling our growth and innovation.
- We are bold and ambitious people who like to get our hands dirty and make a hands-on impact.
We are seeking a highly skilled and experienced Director of User Experience to lead the verticals of Retail, Pricing, and Post Purchase Experience. The ideal candidate will be responsible for crafting and implementing user-centered design strategies to enhance the overall shopping journey and drive customer loyalty.
Key Responsibilities- Develop and execute a comprehensive user experience strategy aligned with the company's business objectives.
- Provide strategic direction for the Retail, Pricing, and Post Purchase Experience verticals, ensuring alignment with overall company goals.
- Lead and mentor a team of UX/UI designers, researchers, and analysts to deliver high-quality user experiences.
- Foster a collaborative and innovative work environment that encourages creativity and continuous improvement.
- Conduct user research, including usability testing, surveys, and interviews, to gain insights into customer needs and preferences.
- Analyze data and metrics to identify areas for improvement and inform design decisions across all verticals.
- Oversee the design and implementation of user experiences across multiple platforms, including web, PWA (M-web), iOS, and Android applications.
- Ensure consistency and coherence in design elements and interactions across all platforms to provide a seamless user experience.
- Manage the user experience of both B2C consumer-facing apps and B2B applications, catering to the unique needs and preferences of each user segment.
- Oversee the design and optimization of the online retail experience, including product discovery, category navigation, and checkout processes.
- Collaborate with cross-functional teams to ensure seamless integration of user experience enhancements into the retail platform.
- Lead initiatives to enhance the post-purchase experience, including order tracking, returns, and customer support.
- Implement innovative solutions to streamline processes and resolve customer issues efficiently.
- Collaborate with product managers and development teams to prioritize and implement features that enhance user satisfaction and drive business growth.
- Collaborate with stakeholders across departments, including Marketing, Operations, and Categories, to ensure alignment and integration of user experience initiatives.
- Communicate regularly with executive leadership to provide updates on UX strategy and performance metrics.
- Bachelor's degree in Design, Human-Computer Interaction, or related field; Master's degree preferred.
- Minimum of 8-10 years of experience in user experience design, with at least 3 years in a leadership role.
- Proven track record of designing and implementing successful user-centered design strategies in an e-commerce or retail environment.
- Strong understanding of user research methodologies, usability principles, and data analysis techniques.
- Excellent leadership and communication skills, with the ability to inspire and motivate cross-functional teams.
- Experience working with agile development processes and collaborating with engineering teams.
- Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, and prototyping software.
- Able to operate autonomously to manage team and its projects in a fast-paced environment and remain focused amidst frequently changing requirements.
- Able to pitch and hold in-depth discussions with the C-level stakeholders.
Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.
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