Beneficiary Support Representative

Job Description

Leidos is currently seeking a TRICARE Beneficiary Services Representative (BSR) FLOATER to support our team in Camp Humphreys, S. Korea. As a BSR, you will be responsible for providing key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

This is an exciting opportunity to make a real impact, develop new skills, and contribute to a mission that matters. You will have the chance to work with a dynamic team, provide excellent customer service, and ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

Responsibilities:

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• Provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP).

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• Travel to multiple sites 25-75% of the time based on need for coverage.

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• Verify benefits & enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.

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• Provide guidance on TRICARE resources, benefits, enrollment, and claims.

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• Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.

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• Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.

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• Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.

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• Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.

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• Assist with remote support, train new team members, and other duties as assigned.

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  Requirements:

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  • High School diploma or GED, or equivalent years of experience

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  • U.S. Citizenship

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  • Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)

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  • Eligible to obtain Invited Contractor 700-19 SOFA designation for employment in South Korea

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  • Able to provide proof of ordinary residency in the United States

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  • 3+ years of customer service experience

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  • Willing and able to travel to multiple sites 25-75% of the time

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    Skills:

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    • Fluent in English with strong written and oral communication

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    • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

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    • Effective at delivering presentations

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    • Ability to tactfully communicate with others, both in person and on the phone

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    • Self-starter, able to work independently and with minimal supervision

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    • Strong organizational, time management, and multitasking abilities

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    • High attention to detail

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      Preferred Qualifications:

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      • Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis

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      • Work background in the following areas:

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        • U.S. military healthcare delivery system or civilian managed care

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        • Medical or clinical environment

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        • MHS Genesis or civilian healthcare systems, medical claims

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