Healthcare Support Associate – TRICARE Program
23시간전에
As a leading provider of innovative solutions, Leidos values exceptional customer service and seeks to hire talented individuals who share our commitment to excellence. Our team is dedicated to delivering high-quality healthcare support services to military members and their families around the world.
About the Role:
We are currently seeking a skilled TRICARE Beneficiary Services Representative to join our team at Camp Humphreys, South Korea. In this critical role, you will be responsible for providing key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Key Responsibilities:
- Verify benefits and enrollment for TRICARE-eligible beneficiaries.
- Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Provide guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
- Assist with remote support, train new team members, and other duties as assigned.
Requirements:
- High School diploma or GED, or equivalent years of experience.
- U.S. Citizenship.
- Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1).
- Eligible to obtain Invited Contractor 700-19 SOFA designation for employment in South Korea.
- Able to provide proof of ordinary residency in the United States.
- 3+ years of customer service experience.
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
- Work background in the following areas: U.S. military healthcare delivery system or civilian managed care, medical or clinical environment, MHS Genesis or civilian healthcare systems, medical claims.
- SOFA/Command-sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.*
*Candidates who do not hold a SOFA/Command sponsorship need to be able to provide required documentation to obtain SOFA through Leidos for employment in S. Korea. Candidates will not be eligible for sponsorship until their first day of employment.
Candidates are solely responsible for all relocation-related expenses incurred at their own risk and the TRICARE Overseas Program does not reimburse any incurred housing, cost of living, or expenses while residing in Japan to include relocating back to the US.
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