TRICARE Service Representative
1일전에
About the Role
As a TRICARE Beneficiary Services Representative with Leidos in Kunsan, South Korea, you will play a vital role in supporting active-duty military members and their families by providing key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.
Your Responsibilities:
Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
Claims Assistance: Provide basic claims status updates and support.
Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.
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Jeollabuk-do, 대한민국 Leidos 풀타임Description Make a Difference – Join Our Leidos TRICARE Team based in Kunsan, S. KoreaAre you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR) FLOATER, an essential role in supporting active-duty military members and their families. This position offers the chance to make a real...
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Jeollabuk-do, 대한민국 Leidos 풀타임Description Make a Difference – Join Our Leidos TRICARE Team in Kunsan, S. KoreaAre you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact,...
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Beneficiary Services Agent
17시간전에
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Jeollabuk-do, 대한민국 Leidos 풀타임About the OpportunityWe are seeking a skilled and compassionate Customer Support Specialist to join our team at Leidos in Kunsan, South Korea. As a TRICARE Beneficiary Services Representative, you will have the chance to work with a diverse group of clients, including active-duty military members and their families.Your Key Responsibilities:Deliver...
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Jeollabuk-do, 대한민국 Leidos 풀타임About the JobThe Healthcare Benefits Coordinator position at Leidos in Kunsan, South Korea offers a unique opportunity to work in a fast-paced environment while making a meaningful difference in the lives of others.Your Key Responsibilities:Manage Healthcare Services: Coordinate and facilitate access to healthcare services for TRICARE beneficiaries, ensuring...
