Audience Engagement Specialist

APPLICATION PROCEDUREIf you are interested in this position, please apply through our website with your English CV and English cover letter attached. We will reach out to the chosen candidate, and the application process will conclude once the final candidate is confirmed. Link: https://msf.or.kr/latest-vacancies/audience-engagement-specialist/ MAIN DUTIES AND RESPONSIBILITIES 1. Engagement Programmes
• Plan, develop, and run audience engagement programmes, including Missing Maps and Self-Action initiatives, in line with the direction set by the Public Engagement Manager.
• Identify and propose opportunities to scale or evolve engagement programmes to increase audience involvement and ownership.
• Manage and coordinate volunteers and programme crews, including recruitment, onboarding, scheduling, and ongoing engagement, to ensure effective programme delivery and a positive participant experience.
• Ensure continuity of engagement programmes regardless of outreach event schedules.
• Ensure alignment of programme content with MSF messaging and strategic priorities. 2. Engagement Event Execution
• Plan and deliver audience engagement events, such as public mapathons, film screenings, and talk sessions under the direction of Public Engagement Manager.
• Develop event formats that encourage deeper understanding of MSF’s work and foster continued participation.
• Coordinate the execution of assigned events, including planning, vendor coordination, on-site operations, and follow-up.
• Ensure that engagement events are aligned with ongoing programmes and contribute to sustained audience participation over time.
• Maintain records and contribute to post-event evaluation. 3. Relationship & Retention
• Support the design and improve engagement pathways that encourage participants to return and engage repeatedly over time.
• Identify opportunities to enhance participant experience and strengthen connection with MSF’s mission.
• Manage communication with participants, including follow-ups, newsletters, and programme updates
• Monitor and analyse participation data, including repeat and return rates.
• Compile and report data insights to the Public Engagement Manager to improve programme effectiveness and support long-term audience retention. QUALIFICATIONS AND REQUIREMENTS 1. Essential Skills
• Commitment to the medical humanitarian principles of MSF and genuine interest in communicating about MSF’s values and activities; please see https://msf.or.kr/office-culture for MSF Korea’s values
• Minimum 2 years of experience in public communications/engagement/advocacy, event or campaign management at an international NGO or NPO, or PR and marketing in the private sector
• Bachelor’s degree in communications, marketing, and/or certification in project management.
• Experience in designing and managing audience engagement programmes, community initiatives, or participatory events.
• Strong understanding of audience engagement, retention, and relationship-building strategies.
• Experience in managing volunteers, communities, or participant groups, including communication and ongoing engagement.
• Strong analytical skills with the ability to track participation data and generate insights to improve engagement outcomes.
• Excellent communication and interpersonal skills, with the ability to build meaningful connections with diverse audiences.
• Ability to collaborate effectively with cross-functional teams, including Digital, Fundraising, and Advocacy.
• Highly organized, proactive, and capable of managing multiple programmes and timelines simultaneously.
• Comfortable working for a global organization and with colleagues of different nationalities and across different time zones.
• Native level Korean language ability.
• Basic English language level required.
• Available to work on evenings and weekends, as needed. 2. Desirable Skills
• Experience in community management, membership programmes, or volunteer engagement.
• Familiarity with audience journey mapping and retention strategies.
• Experience in facilitating workshops, mapathons, or participatory sessions.
• Interest in humanitarian issues and international affairs