Customer Success Manager
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Key Responsibilities
1. Merchant Operations: Manage international SaaS business within the home furnishing industry (primarily for the South Korean market) referred by the sales department. Responsibilities include daily communication, troubleshooting, and collecting client needs/feedback to provide premium service through internal and external coordination. 2. Client Engagement: Enhance client stickiness and satisfaction through regular communication, on-site visits, and other operational strategies to maintain strong long-term partnerships. 3. Project Implementation: Gain deep insights into client status and requirements to provide professional, customized project solutions; guide clients toward deep cooperation and drive Customer Success. 4. Retention & Upselling: Drive contract renewals and identify potential client needs to provide value-added services. 5. Data Analysis: Take ownership of metrics such as tool adoption and user activity; utilize data to identify pain points, analyze operational effectiveness, and provide strategic solutions. 6. Product Influence: Maintain a product-centric mindset to guide and drive product iterations and ensure successful feature implementation. Qualifications 1. Language & Travel: Proficient in Korean (Native or bilingual proficiency) Chinese/English (Business proficiency) Ability to travel domestically and internationally as needed. 2. Core Competencies: Exceptional communication and logical thinking skills with a "big-picture" perspective. Goal-oriented with disciplined process management habits. 3. Professional
Experience:
3+ years of experience in SaaS sales (New Business) or Customer Success within the home furnishing/interior design industry. Experience managing large-scale key accounts with a mature strategic mindset for client operations. 4. Soft
Skills:
Proactive and agile learner with an innovative mindset. Demonstrates patience, strong service awareness, and a deep sense of responsibility toward clients. High resilience under pressure, a collaborative team player, and a willingness to share knowledge. Proven success in project advancement or client services is required. 5. Corporate Background: Experience in medium-to-large-scale enterprises is preferred, with professional work habits and values that align with Coohom’s culture.
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