Operations Manager

This role will oversee end-to-end operations spanning product regulatory registration, warehouse management, and stock control across multiple markets/warehouses, ensuring compliance, operational efficiency, and unified visibility into inventory and fulfillment performance across all locations.

KEY RESPONSIBILITIES
PRODUCT REGISTRATION & REGULATORY COMPLIANCE
• Manage the end-to-end product registration process (cosmetics, supplements, or applicable categories) across all operating markets.
• Coordinate with local regulatory bodies, legal counsel, and distributors to ensure timely product approvals and renewals.
• Maintain a centralized tracking system for registration status, certificates, and expiry/renewal timelines across all countries.
• Ensure product labeling, packaging, and documentation meet local regulatory requirements before market entry.
• Partner with R&D/product teams to flag compliance issues early in new product development.

KEY RESPONSIBILITIES
WAREHOUSE OPERATIONS MANAGEMENT
• Oversee day-to-day operations of warehouse facilities (owned and 3PL) across all markets, ensuring efficiency, accuracy, and safety standards.
• Manage receiving, put-away, order picking/packing, and shipping processes to meet SLA targets.
• Implement and maintain warehouse management systems (WMS) and standard operating procedures.
• Monitor warehouse KPIs: order accuracy, fulfillment speed, cost per shipment, damage/loss rates.
• Manage relationships and performance of third-party logistics providers where applicable.
• Ensure compliance with local labor, safety, and storage regulations (particularly for cosmetics/supplements requiring specific storage conditions).

KEY RESPONSIBILITIES
STOCK & INVENTORY MANAGEMENT
• Own inventory planning, stock level optimization, and replenishment forecasting across all warehouses.
• Minimize stockouts, overstock, and expired/obsolete inventory through data-driven demand planning.
• Conduct regular stock audits/cycle counts and reconcile discrepancies.
• Manage inventory across multiple currencies/entities in coordination with finance for accurate cost accounting.
• Coordinate stock transfers between warehouses/markets as needed to balance supply and demand.

KEY RESPONSIBILITIES
MULTI-WAREHOUSE CONSOLIDATION & REPORTING
• Build and maintain a unified reporting framework consolidating inventory, fulfillment, and operational KPIs across all warehouse locations.
• Standardize processes and reporting formats across warehouses to enable apples-to-apples performance comparison.
• Deliver regular operational dashboards/reports to senior leadership (stock levels, turnover rates, fulfillment costs, registration pipeline status).
• Identify inefficiencies or bottlenecks across the network and drive continuous improvement initiatives.
• Support ERP/WMS system integration efforts to enable real-time, centralized visibility. QUALIFICATIONS
• Bachelor's degree in Supply Chain, Operations Management, Business, or related field.
• 5+ years of experience in operations, warehouse/logistics management, ideally in direct selling, e-commerce, cosmetics, or FMCG.
• Proven experience managing warehouse operations.
• Experience with product regulatory registration processes (cosmetics/supplements a strong plus given industry).
• Strong proficiency with WMS/ERP systems (SAP, NetSuite, Oracle, etc.) and BI/reporting tools (Power BI, Tableau).
• Excellent analytical, project management, and cross-functional coordination skills.
• Experience managing 3PL relationships and vendor performance.