Sales Associate

1개월전에


Seoul, 대한민국 Vacheron Constantin 풀타임
KEY RESPONSIBILITIES

Develop Client Relationship

Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities

Consistently achieve and ideally exceed the sales target, always following retail guidelines

Master the key moments of the sales ceremony Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique Handling negotiations and objections with ease Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experience Remain knowledgeable on industry news and competitors

Act as a Maison ambassador

Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer. Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness. Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer

Deliver daily boutique operations

Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues Assist in the merchandising and daily maintenance of displays and back-stock Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit Assist with special projects, as needed ( price changes, supporting back office responsibilities, etc.)
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