(KR) - Customer Support Engineer
6 개월전에
Customer Support Engineer, Operations Korea
Responsibilities:
Carry out trouble shooting, routine maintenance for the products delivered from WinGD. Perform on-board commissioning, sea trial & maiden voyage support for 2-stroke engine. Execute warranty work, modification tasks and design upgrades. Implement service orders from service partners and directly from customers, support the smooth new building engine process until delivery and operation under good cooperation with stakeholders. Support ship owners with technical solutions. Generate service report, trial reports and memos for all attended events and activities. Progress update, perform final test, handing over, collect timesheet and expenses, prepare Service Work Report Responsible for the team under his/her responsibilities during the work execution. Perform daily office activities as required. Responsible for HSE during the work execution. Provide internal and external reports and as built documentation. Collect and organize time and expense reports after completion of the respective works, report and inform the administrative personnel as required. Provide maintenance / commissioning / troubleshooting support activities as directed. Attending training course as trainer to train customers when requested. Convincing and initiative attitude to explain technical issues in an educative and coaching way. Maintain a good relationship with customers without compromising WinGD code of conduct policy and quality standards.
Requirements:
Higher education degree (BsC Mech, and/or Elect. Engineering) with sound experience as a Service Engineer or Commissioning Engineer. Experience for 2-stroke engine service & operation including automation system & electronics. Preferably experience on vessels in service, main engine operation and maintenance & auxiliary equipment. 2-Stroke Diesel Engine Knowledge: feeling for performance, thermodynamics, vibrations, vibrations, materials and structures. PC user software handling and PC setup skills are necessary next to the RCS and electronics. Able to work self-driven and self-critical with the target of continuous improvement. Has a clear understanding of the key success factors in our business and job responsibility. Good communication skills Excellence English language, written and spoken Teamwork skills Customer oriented Ability to work under pressure Pro-active and self-driven way of workingOur offer:
An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network Award winning and extraordinary products Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome In-house technology training and professional development opportunities-
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