Cloud Support Associate
5 개월전에
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
Key job responsibilities
If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
• First and foremost this is a customer support role – in The Cloud.
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• Career development: We promote advancement opportunities across the organization to help you meet your career goals.
• Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• AWS Support Engineering has 24/7/365 operation model and work schedule will be required to include nights, weekends and holidays.
Want to know what’s it like to be a Support Engineer at AWS? Take a look
About the team
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The Professional Services team is part of Global Services.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
We are open to hiring candidates to work out of one of the following locations:
Seoul, KOR
BASIC QUALIFICATIONS
- 6+ months of network and operating system support experience- Bachelor's degree in computer science or equivalent, or 6+ months of technical support experience
PREFERRED QUALIFICATIONS
- 6+ months of technical support experience-
Cloud Support Associate
6 개월전에
Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임Cloud Support Associate (CSA)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSA는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다.· Computing (Linux/Windows)· Networking,...
-
Cloud Support Associate 신입사원
6 개월전에
Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임Amazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of...
-
Cloud Support Engineer
6 개월전에
Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임ABOUT US Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
-
Cloud Support Engineer
6 개월전에
Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...
-
Cloud Support Engineer
6 개월전에
Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...
-
Cloud Support Engineer
6 개월전에
Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...
-
Cloud Support Engineer
6 개월전에
Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임Cloud Support Engineer (CSE)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSE는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다.· Computing (Linux/Windows)· Networking,...
-
Cloud Support Engineer
6 개월전에
Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임Cloud Support Engineer (CSE)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSE는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다.· Computing (Linux/Windows)· Networking,...
-
Marketing Associate
4 개월전에
Seoul, 대한민국 Barings 풀타임At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.We thank...
-
Associate Software Engineer
6 개월전에
Seoul, 대한민국 Boeing 풀타임Job Description Qualifications: Boeing Korea Engineering and Technology Center (BKETC) is seeking a high potential Associate Software Engineer in Software Engineering team at Seoul, Korea . As part of Boeing Enterprise Software Products and Capabilities Utilities team this position will support the technical leadership, architecture, development,...
-
BTP HANA Control Plan
2 개월전에
Seoul, 대한민국 SAP 풀타임We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임Cloud Support Engineer (CSE)는 AWS 서비스를 사용하는 고객을 대상으로 technical issue에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSE는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다.· Computing (Linux/Windows)·...
-
Cloud Sales Rep, SMB
5 개월전에
Seoul, 대한민국 Amazon Web Services Korea LLC - D54 풀타임Amazon Web Services (AWS) is looking for a talented individual to join the Cloud Sales Center (CSC) team as an Cloud Sales Rep. CSC team has a vision to accelerate customer adoption of AWS services by creating a scalable and agile sales approach to complement our account sales teams in serving our customers through a consistent and repeatable GTM motion...
-
Seoul, 대한민국 Tencent 풀타임Responsibilities: About the Company Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and...
-
Seoul, 대한민국 Amazon Services Korea LLC - D51 풀타임Are you interested in helping customers to innovate by leveraging multiple AWS products and technology platforms?In this position, you will play a pivotal role in delivering prototyping and cloud engineering engagements, maintaining customer engagement excellence through a strong Amazonian culture, and championing the needs of the customer.The Prototyping...
-
Seoul, 대한민국 Tencent 풀타임Responsibilities: About the Company Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services,...
-
Seoul, 대한민국 Visa 풀타임Job DescriptionTeam SummaryVisa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our...
-
Cloud Architect
6 개월전에
Seoul, 대한민국 Amazon Web Services Korea LLC 풀타임At Amazon Web Services (AWS), we’re hiring highly technical cloud computing architects to help our customers develop technical expertise and capacity, while also collaborating with our customers and partners on key engagements. Our consultants will deliver Pilot projects, topical workshops, and lead implementation projects. Professional Services engage in...
-
Seoul, 대한민국 Tencent 풀타임Responsibilities: About the Company Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services,...
-
Seoul, 대한민국 Boston Consulting Group 풀타임Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...
