Lead Solutions Consultant

Description

At Sprinklr, our mission is to enable every organization on the planet to make their customers happier.

Sprinklr is the leading technology company for all customer-facing functions. With our AI-platform, Sprinklr’s Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every time, across any modern channel.

Headquartered in New York with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises – global brands like Microsoft, Samsung, Deutsche Telekom and more than 50% of Fortune 100.

What You Will Do:

Sprinklr is looking for a pre-sales Solutions Consultant who will partner with Sales on our large enterprise accounts. Senior Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to create compelling solutions for customers. 

As a Lead Solutions Consultant, you will partner with Sales to uncover a customer’s current and future states and their goals to best position Sprinklr’s platform. You are a strong communicator who can develop compelling presentations that illustrate Sprinklr’s business value to customers at all levels. You understand how Sprinklr can fit into a customer’s technology stack and the common use cases we can support across systems.

You use your solid business and technical acumen to craft the best possible solution that addresses the customer goals positioning the value that the Sprinklr platform will bring to the customer.

Main Responsibilities:

Act as key contact in creation, presentation, demonstration, and maintenance of content specific to sales efforts.

Prepare and execute the sales processes including Technical Discovery, Live Demonstrations, Technical Validation, Pilot seeding, Hand-over to services.

Coordinate and manage customer communications for all technical related aspects.

Liaise with the Product and Implementation teams for technical validation, roadmap, and account vision alignment.

Work directly with customers to educate them on the full functionality of the Sprinklr platform through:

Participating in meetings with the sales team to understand prospects current and future states, identify a fit for Sprinklr in their business and answer questions about our products and services.

Collaborate in account strategy.

Performing live demonstrations.

Conducting hands-on workshops.

Assist sales team in creating responses to RFIs and RFPs from major clients and prospects.

Frequent travel and participation in industry events and customer-facing meetings.

What we look for:

8+ years of experience in customer facing role(s) in enterprise software company.

5+ years of experience in presales / solution consulting experience.

2+ years of experience in customer experience technologies (CCaaS, CPaaS, CRM, AI, Social Media, Business Intelligence, etc.).

English and Korean proficiency

Who You Are and What Makes You Qualified: 

You will be a key member of account teams with sales and other internal stakeholders for our enterprise and mid-market customers. You persevere (never give up attitude) and possess a winning mindset in all that you do. 

You will attend client meetings to conduct in-depth discovery on the customer’s current and future states and positive business outcomes. We passionately genuinely careabout our clients and prospects’ businesses and their strategic goals.

You’ll bring your creativity to build compelling presentations and collateral that demonstrate our solutions and the value proposition they provide against a customer’s required capabilities and deliver presentations virtually and in person. We do the right thing always and take extreme pride in who we are, what we build, and what we do.

You will educate our customers on Sprinklr’s business value. Helping others succeed makes us happy.

You are incredibly smart and have a desire to learn and keep up with continuous training and maintain up to date Sprinklr product certifications. Every human has the potential to be amazing, keep learning.

You have a minimum of 3-5 years of experience in a Pre-Sales role at a SaaS company. We are customer-obsessed and are always curious about our client’s business and how we can help them achieve their goals.

You’ve been successful in marketing, advertising, customer care, business intelligence or commerce spaces . 

You’re intellectually confident , methodical, and meticulous in your approach, preparation, and execution of what you do both personally and professionally. You persevere (never give up attitude) and possess a winning mindset in all that you do.

You are fearless, allowing you to keep pace with our fast-moving markets while advancing us in the Customer Experience revolution.

You possess a growth mindset and are curious in your approach to life. You demonstrate a desire to learn and embrace coaching to continuously adapt and evolve.

You bring 3+ years of experience in creating large complex enterprise-wide software sales deals or relevant industry experience. Your strong operational background will leverage your process driven sales approach, consistently producing track records of meeting and exceeding goals.

Empathy is your strength You’vedemonstrated this by building personable relationships across all levels within any company or organization. You have the innate ability to relate to, connect and build relationships for a lifetime . You embody the Sprinklr Way culture, and you know that relationships are everything to generating pipeline, vesting in customer success, and driving new business for the present and the future.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.