Quality Engineer
3 개월전에
[회사소개]
지멘스헬시니어스는전세계약 6만6천명의임직원이의료산업에최첨단기술을제공하는기업으로서영상의학, 실험진단사업, 의료 IT 부문에서최신기술을선도하고있습니다.지멘스헬시니어스한국지사에서는약 1,100여명이상의임직원이영상및진단의료기기세일즈, 서비스, 연구개발, 생산등의업무를담당하고있습니다. 서울, 부산, 대구, 대전, 전주, 광주등국내주요도시에세일즈, 서비스오피스가운영되고있으며, 초음파기기연구개발및생산은분당및포항에서이루어지고있습니다.
Position Title: Quality Engineer / Complaint Handling Specialist (고객품질대응)
[What we do]
QT 팀은 초음파 사업부의 핵심 부서로, 품질 관리, 규제준수, 고객 불만 관리, 공급업체 품질 보증을 담당합니다.팀은 제품의 안전성과 신뢰성을 보장하고, 엄격한 규제 요구사항을 준수하며,공급업체 품질을 관리하고, 고객 피드백에 신속하게 대응하여 회사의 명성을 유지하고향상시킵니다.
QT 팀 내에서 불만 처리 팀(DCU)은 품질 관리와 고객 만족을 관리하는 데 중요한 역할을 합니다.불만 처리 팀은 고객 불만을 신속하고 정확하게 처리함으로써 제품의 신뢰성과 안전성을 보장하고, 회사의 품질 기준을 높이며, 고객 신뢰를 구축합니다.
[Responsibilities]
1. 불만 관리:
- 불만 사항의 잠재적 안전문제를 평가합니다.
- 고객 불만을 조사하고,관련 팀과 협력하여 근본 원인을 파악합니다.
- 불만 파일을 검토하고 마감합니다.
- 불만 처리에서 품질 관리를지원합니다.
2. 커뮤니케이션:
- 고객 현장에 있는 내부 엔지니어및 외부 서비스 엔지니어와 소통합니다.
- 글로벌DCU 팀과 소통합니다.
3. 데이터 분석 및 보고:
- Trend를 분석하고 개선을위한 데이터를 관련 팀에 제공합니다.
- 추가 적인 분석 및 대응을위한 데이터의 시각화를 제공합니다.
4. 안전 및 규정 준수:
- 안전 분류에 대한 결정을현재 불만 처리 tool에 반영합니다.
- 모든 적용 가능한 글로벌규정 및 국제 표준 준수를 지원합니다.
- 엔지니어링 조직에 적용 가능한요구 사항을 제공하고, 필요 시 변경 사항을 알립니다.
5. 품질 절차 지원:
- 절차 및 작업 지침의 유지관리를 관리하고 조정합니다.
- 엔지니어링 조직에 절차적지원을 제공합니다.
6. 프로세스 개선:
- 프로세스의 디지털화 및 자동화를지원합니다.
- 내부 품질 조치를 적극적으로실행하거나 지원합니다.
7. 불만 처리 감사 대응:
- 내부 및 외부 감사(ISO9001/ISO 13485/FDA 21 CFR 820/EU MDR 등)를 준비하고대응합니다.
- 모든 문서와 프로세스가 감사요구 사항에 부합하는지 확인합니다.
- 감사 결과를 처리하고 필요에따라 시정 조치를 구현합니다.
[Qualifications]
-화~금 7:00AM-4:00PM 근무 가능하신 분 (오전 7시 Global DCU 미팅이 있습니다) / 주 1일 재택 가능
- 2~7 년 경력자
- 글로벌 동료들과 효과적으로 영어로 소통할 수 있는 커뮤니케이션 가능자 (Advanced)
- 의료기기 SW/HW engineering 경력자 우대
- 4년제 대학 졸업자 (의용공학, 전자공학,간호학, 방사선학 전공자 우대)
- 품질경영 (ISO13485), 위험관리(ISO14971), Postmarket surveillance(MDR) 유경험자 우대
- 초음파 제품에 대한 지식 우대
[ 채용조건 ]
- 고용형태 : 정규직
- 채용직급 : 사원 – 대리 (2 - 7년)
- 근무장소 : 경기도성남시분당구퍼스트타워
- 급여수준 : 회사내규에따름
[ 복리후생 및 기타 ]
1. Work &Life Balance 지원
- 연차기본 18일제공(단, 입사첫해월할계산) 및매년 1일추가, 상한선없음
- 자율출퇴근제도 : 오전 7~10시중자율출근, 8시간근무후퇴근
- 저녁시간회식최소화 : 저녁 9시이전회식종료
2. CareerDevelopment Program (프로그램에 선발될 경우)
- 독일및미국본사장기파견기회제공
- Asia Pacific 해외지사단기교환업무기회제공
- 독일및미국본사교육프로그램참여기회제공
- 내/외부업무스킬향상교육제공
3. Wellness
- 자녀학자금지원 : 유치원부터대학교까지지원
- 경조휴가및경조금지원 (결혼, 출산, 환갑, 칠순, 팔순, 사망등)
- 의료비지원 : 직원및배우자, 자녀의실손보험지원 (단체상해보험가입)
- 장기근속자포상 : 근속년수 5년부터 5년단위로포상금지급
- 종합검진 : 직원본인및가족 1인대상무료종합검진지원
- 회사대출 : 주택구매 / 임차(최대 5천만원), 생활안정자금(최대 1천만원) 지원
- 법인콘도, 하계휴양지지원
- 연간복지포인트 50만원지급 (명절, 창립기념일, 생일)
- 동호회활동비지원
- 출산직원선물지급
[ 지원방법 ]
1. 지멘스헬시니어스㈜입사지원서를다운받아작성하신후
3. 직무를검색하여지원
**당사양식을통한지원을권장합니다.
4. 키워드 : 포지션명
5. 위치검색 : 대한민국
[ 채용기간 ]
채용시마감 (선접수선면접방식으로진행하고있습니다. 빠른지원바랍니다.)
[ 채용절차 ]
- 서류전형 > 면접전형 > 최종합격
(**PT발표 전형이 포함되어 있습니다. 서류전형에 합격하신 지원자에 한하여 안내 예정입니다.)
- 결과는개별적으로통보됩니다. (전형은지원업무에따라달라질수있습니다.)
* 국가보훈대상자와신체장애자는관련서류제출시관계법에따라우대합니다.
* 입사지원서내용에허위사실이판명될경우입사가취소될수있습니다.
* 영문이름은여권상의이름과동일하게기재하시기바랍니다.
채용과정에불필요한고유식별정보(주민등록번호, 여권번호, 운전면허번호, 외국인등록번호등)및민감정보(종교, 정치, 건강문제등), 용모, 키등신체조건, 출신지역, 혼인여부, 직계존비속의직업등은기재하지마시기바랍니다.
당사채용에지원하여최종합격이되지못한지원자는최종합격자발표일이후 60일이내에제출한채용서류의반환을청구할수있습니다.
단, 홈페이지또는전자우편으로제출된경우나지원자가당사의요구없이자발적으로제출한경우에는그러하지아니하며, 천재지변이나그밖에당사에책임없는사유로채용서류가멸살된경우에는반환의무를이행한것으로봅니다.
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