Inside Technical Support Specialist
3주전에
As an Inside Technical Support Specialist, you will perform customer service activities for internal and external customers, providing information, resolving issues, and ensuring customer satisfaction. You will respond to customers, via phone and other channels, addressing their questions, issues, and concerns.
Primary Responsibilities
Provides customer technical support for one or more Company products or services, including pet and other animal healthcare-related products for veterinarians, medical diagnostic and water-testing equipment, and other products and services.
Support may consist of answering customer questions, explaining products and services, instructing use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing, or other priorities.
Determines customer needs, researches, and provides solutions, coordinating with other team members as needed.
Ensures ongoing customer satisfaction and continuing strong customer relationships.
Supports quality management system and other compliance requirements.
Education:
Associate degree, bachelor's degree, or equivalent preferred. A combination of education and experience is required.
Required skills:
High-quality customer-facing interpersonal skills, with experience working with customers and maintaining good customer relationships.
Technical record-keeping management skills.
Reasoning and analytical skills to resolve issues.
Phone skills, with the ability to establish rapport.
Attention to detail.
Organized with the ability to multi-task.
Ability to work independently and as part of a team.
Supervisory skills, if a lead position.
Communication skills, both verbal and written, including the ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly, and understandable manner.
Personal computer skills, including Microsoft Office.
Why IDEXX:
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
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