Partnership Success Analyst

4주전에

South Korea TikTok 풀타임
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. The Global Partnership Management team at Trust and Safety is responsible for the strategy, governance and operations performance of Content Review's extended workforce across the region. The team makes it agile and efficient for the T&S team to engage with our suppliers, providing on-boarding, training, standards and guidelines to keep our community safe. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. What will I be doing?- Builds strong relationships with training and quality teams- Create a strong framework and cadences with partner teams to allow for action planning and metric management of key issues, such as quality. - Where markets are managed across multiple regions, be the cross region/partner link. Understand and manage key issues, such as quality improvement, policy roll outs and ecosystem changes.- Drive partner successfully through metric improvement initiatives.- Conduct Deep dive into Partner RCAs, to enable challenge, feedback and solutions to drive metric improvement- Work directly with the Training and Performance Improvement team on key insights, at LOB and market level. - Support and/or project manage the roll out of policy, upskilling, case alignments, new processes across the partners in partnership with POM. - Coach Partner QA team based on site/lang needs. - Attend any internal calibration/alignment sessions and cascade with Partner (but should be housed in OPUS)- Drive strong partner action on underperformance- Providing support for big policy changes (eg. 4.0 Policy Roll-Out) such as Juren Test, checking on documentations roll-out.- Ensure, oversee and communicate to Partners any possible misalignments from quality measurement processes to not impact BPO's accuracy.- Advocate for moderation teams, be a voice internally for their challenges and feedback- Ensure a high bar of Policy knowledge is maintained across the Partner QAs - Keep track of go-live of new queues and confirm Partners' capacity with BPM/POMs. Work on estimated dates to ensure all parties are aware of launching and to ensure reports include all new queues.- Work closely with IH Advisors and advise/monitor on risk escalation.

Minimum Qualifications- Fluency in English and Korean would be a valuable asset to enable effective collaboration with diverse stakeholders- Having a deep understanding of regional/market-level cultural context, coupled with additional policy knowledge, is advantageous.- Proven track record of working with cross-functional partners, across different countries. Preferred Qualifications- Bachelor’s Degree or equivalent education/experience, advanced degree is preferred.- Deep understanding of regional/market level cultural context - Good understanding of QA process is a must.- Strong attention to detail and ability to work independently.- Demonstrate good judgment, training and management skills. TikTok is dedicated to fostering an inclusive and diverse workplace that values and respects individuals with disabilities. Our commitment is to create equal opportunities and provide a supportive environment for all employees. Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is dedicated to fostering an inclusive and diverse workplace that values and respects individuals with disabilities. Our commitment is to create equal opportunities and provide a supportive environment for all employees.

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