Senior Manager, Loyalty Korea

3 개월전에


South Korea NielsenIQ 풀타임
Job Description

To be responsible for the operations side of your portfolio of customers after the initial sale. You’ll work with other team members to drive the deployment and integration of NIQ Activate’ deployment. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value Activate delivers to their organization. You will develop a deep understanding of customer engagement and the Activate platform so as to create and evolve best practices around the technology. You will be generating insights analysis for monthly business review to Client’s top management.

Responsibilities:

Passionate about delivering great workProactively engage each account to ensure that every Activate functionality and offering is being leveraged, maximizing the value of each Activate subscriptionWork with customers to develop a plan, including metrics for success that outlines how Activate will be addressing their immediate and future needs.Provide continuing education for customers to maximize product usage.Work cohesively with Sales, Product, Support and Data to ensure fast and managed implementation and deployment.Good working knowledge of the application of enabling technologies for customer experience and CRMManage relationships with client’s relevant contacts across key business units (Retailer teams, Brand, Digital, Shopper Marketing).Constantly think of innovative ways Activate can increase renewals and drive long term customer success. A proactive approach is taken for each account where cross-selling and up-selling is made a priority. Liaise with customers to track additional requirements and featuresGenerate insights from NIQ total portfolio and connecting the dots with Activate’s output for monthly business reviewsFoster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution salesEnsure adherence to the company policies on business conduct/ethics when servicing clients are being observed by the entire divisionPresentation skills; the ability to identify, structure and present compelling ideas and opportunitiesGreat collaboration with colleagues
Qualifications

Minimum Bachelor’s Degree is required, Master’s Degree is preferredOver 5 years of working experience in FMCG (retailer/marketing/sales) or research-related industry experience (insights/category/shopper/agency)Proven expert knowledge of the loyalty industryProficiency in using Microsoft Office and good analytical skillsExceptional client management and negotiation skillsGain the trust of everyone involved in assigned projectsAbility to effectively communicate technical decisions and their rationales to business unit stakeholders and development teams and be able to navigate through conflicting opinionsEffectively influence team members to complete their tasks on time and follow project management guidelines/channelsExcellent communication (written and verbal) and presentation skills, as well as the ability to communicate effectively at all levels within the organizationExperience working in a cross-functional, team-based globally distributed environment; experience working in an international environment desiredAbility to properly scope requirements, identify tasks, and determine the level of effort

Additional Information

Our Benefits

Flexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: 


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