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Field Service Engineer(Image Guided Therapy

2 개월전에

Seocho District, 대한민국 Philips 풀타임

Job Title

Field Service Engineer(Image Guided Therapy & Digital X-ray)

Job Description

Company Introduction

130여년 전 네덜란드에서 시작된 필립스는 헬스 테크놀로지 분야 선도 기업으로, 사람들이 더욱 건강한 삶과 웰빙(well-being)을 영위하도록 건강한 생활에서부터 질병의 예방, 조기 진단, 치료 과정 내 관리에 이르는 헬스케어 전 과정(Health Continuum)에서 전방위적 솔루션을 제공하고 있습니다. 특히, 선진 기술력에 임상 및 소비자 분야에서 쌓은 인사이트를 더해 통합적인 솔루션을 제시하는데 주력하고 있습니다.

필립스코리아는 1976년 한국 법인을 설립한 후, 지난 40년간 한국 소비자에게 의미 있는 혁신을 제공하고 삶의 질을 향상시키며 지속 가능한 사회를 만들고자 노력해 왔습니다.

필립스코리아는 Diagnosis & Treatment(영상 진단 및 치료), Connected Care(환자 모니터링/분석 및 수면 호흡기 질환 케어), Personal Health(남성 그루밍, 뷰티, 구강건강 및 육아용 솔루션) 시장을 선도하고 있습니다.

• 필립스코리아 홈페이지

• Working at Philips Korea

• Future Together - Partnership & Innovation

Job Title

Field Service Engineer(Image Guided Therapy & Digital X-ray)

Job Description

About Position:

Business: Health Systems, Customer Service

Location: Seoul, Korea (서울 중구)

Role Summary:

The purpose of the Field Service Engineer is to support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value. This role performs in technical in nature, with strong customer focus, and works collaboratively with the wider organization to provide exceptional service to our customers. Technical capabilities range from product malfunctions, proactive, predictive, upgrades, installations, and can be provided at customer location/bench repair facility or remotely or via accessing Philips Remote Service channels.

필립스코리아에서 Field Service Engineer(Image Guided Therapy & Digital X-ray담당)를 채용합니다. Field Service Engineer는 필립스 HealthTech 제품의 설치 및 유지보수, 서비스 딜리버리를 통해 고객 만족도를 극대화 하고, 필립스의 가치를 제공하는 역할을 합니다. Customer focus와 타 팀과의 기술적인 협업을 통해 우수한 서비스를 제공하며, 제품 고장, 예방, 업그레이드, 설치 등의 업무를 현장 방문 또는 원격으로 수행합니다.

Key Areas of Responsibilities:

The Field Service Engineer is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.

Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.

Solutions are provided by using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.

Focuses on First Time Right ensuring there is a clear action plan, with parts (if required), and diagnosis before the onsite visit.

Handles complaints (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration and action.

Seek Lead generation for sales or value-added service opportunities, where we can support our customers further to deliver value.

Provide solutions to complex levels of image quality problems and network connectivity and DICOM problems.

Perform or lead small projects in teams/departments.

Directly contributes to maintaining/developing modality performance in national.

Philips HealthTech의 엠버서더로써, 필립스의 비즈니스 목표를 충족하거나 초과시키는 동시에 모든 고객의 만족을 보장합니다.

규정 준수 가이드라인, 프로세스 및 절차에 따라 고객의 요청, 이슈 및 기타 서비스 계획을 이행합니다.

원격/현장 진단을 통해 Troubleshooting 기술, 서비스 기술 정보 또는 지식을 활용하여 솔루션을 제공하고, 서비스를 지원하며 고객에게 상태를 업데이트합니다.

첫 방문에 올바르게 진행되도록 중점을 두어(First Time Right), 현장 방문 전에 명확한 조치 계획과 (필요한 경우) 부품 및 진단이 수행되도록 합니다.

불만사항 (Safety & Non-Safety) 처리를 위해 적시에 보고를 하고, 분석, 등록 및 조치가 이뤄지도록 합니다.

추가로 고객의 니즈를 파악하며, 더 지원가능한 세일즈 혹은 부가적인 서비스 기회를 찾습니다.

이미지 품질 문제, 네트워크 연결성 및 DICOM 문제에 대한 솔루션을 제공합니다.

팀/부서에서 소규모 프로젝트를 직접 수행하거나 주도합니다.

한국 내 고객들의 모달리티 성능을 유지/발전시키는 데 직접 기여합니다.

Qualifications & Requirements:

Bachelor’s degree in Biomedical / Mechanical / Electrical Engineering

Experience: Over 5 years’ experience is required

Experience in maintenance and troubleshooting of technical complex systems

Good communication in Korean and English

Experience in the Medical System(Imaging System) industry is recommended

Experience in Image Guided Therapy & Digital X-ray modality is highly desirable

학력: 의용공학, 바이오메디컬공학, 기계공학, 전기공학 등 관련 전공 4년제 이상 대학교 졸업자

경력: 유관 경력 5년 이상 혹은 그에 준하는 경력자

기술적으로 복잡한 시스템의 유지보수 혹은 트러블슈팅 경험자

한국어 및 영어 Communication 가능자

메디컬 시스템(이미징 시스템) 유관 산업 경험자 선호

Image Guided Therapy & Digital X-ray 제품 경험자 선호

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Find more information about what we provide for employee benefits.

Application Process:

Application -> Pre-screening call -> 1st Interview -> 2nd Interview -> Additional Interview(if any) -> Offer

• 서류는 자유양식이며 국/영문 이력서, Cover letter 혹은 자기소개서를 포함하여 1개의 파일로(PDF 권장) 제출 바랍니다.

• 지원자 별로 각 전형별 통과/탈락 시 개별 연락을 드릴 예정입니다.

More Information:

• 서류 상 허위 사실이 기재된 경우 전형 및 채용이 취소될 수 있습니다.

• 해당 포지션은 채용 시 마감될 수 있습니다.

• 전형 내용/일정은 회사 사정에 의해 변경될 수 있습니다.

• 지원서 작성 시 신체 조건, 출신 지역, 혼인 여부, 재산 및 가족의 학력, 직업, 재산 등 직무와 관련 없는 정보의 기재를 금지합니다.

• 해외여행에 결격사유가 없는 분에 한해 지원 가능합니다.

• 장애인 및 보훈대상자는 관련 법령에 따라 우대합니다.

• 지원 전 궁금하신 점이 있다면 recruit.kor@philips.com에 연락 주시길 바랍니다.

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