Technical Support Engineer
1개월전에
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.
Information
Summary: Within our Production Process & Analytics Business Unit we are looking for an experienced and motivated Technical Support Specialist, product line Gauging for Thickness and Basis Weight Measurement (Link: Gauging) with focus on Lithium-Ion Batteries applications and if required extending to other product lines and or applications. As Technical Support Specialist representative in this position, responsible for delivering and build service perfection over and above our customer expectations. Location: Suseo, Seoul and Field (travel rate is below than 15%) Main work scope: (1) Virtual customer support and training via phone and computer (2) face to face customer support in Suseo Office Type: Regular (정규직) Major Work Scope: 이동 웹 두께 및 중량 측정 시스템 Client Coverage: Mainly Battery industry and may expand to other industries. Division: Chemical Analysis Div. (CAD)
Division summary
The Chemical Analysis Division(CAD) provides a diverse mix of analytical instruments and associated services to a broad range of end user markets including Safety & Security, Environmental, Food Safety, Energy, Mining, Life Science Manufacturing and Recycling, to name a few. Its instruments are deployed in the field and on the line, in challenging environments where customers put a premium on robustness, reliability and ease of use. They allow them to make decisions where they operate and streamline their businesses. CAD is a complex division with a global footprint, broad product portfolio and diverse customer base.
The Production Process & Analytics (PPA) business is a part of CAD. PPA has over 700 employees globally with historical revenues in excess of $200 million dollars.
What you will do:
Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal. Record and document customer issues using the SalesForce Case Management system. Deliver technical support and/or training to customers to help improve product user experience and drive Thermo Fisher customer experience scores. Provide Field Service support on a case-by-case basis and coordinated with the Field Service Team. Own product related cases and proactively provide solutions to customers. Drive continuous improvement using our Practical Process Improvement Business System.
How you will get here:
More than 3 years of professional experience (over 5 years experience is preferred) Electronic knowledge (such as PCB) in professional experience or academic experience is required. - industrial automation, electronic, electrical engineering, mechanic engineering SW Language knowledge (Python, Matlab, C++) is plus Diploma or equivalent education preferable in electronic or electrical engineering is plus. Analytical device related experience is plus - such as Web Gauge, Thickness Gauge, Analytical/process instrumentation, chemistry, pneumatics, mechanics, aviation and/or electronics Field service experience (technical) or strong service knowledge Preferable knowledge in Lithium Ion Batteries industrial process Outstanding solving skills passionate about electromechanical, software and application issues Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement
Knowledge, Skills, Abilities
Excellent interpersonal communication both written and oral in English and preferable second language Ability to work effectively with customers and colleagues in difficult and stressful situations Customer friendliness and a professional attitude PC literacy including MS Office 365. Ability to travel (both domestic and internationally) up to 15% Valid driver's license
기타사항
지원 과정에서 아래 사항에는 해당이 될 경우에만 Yes로 체크 해주시기 바랍니다. - (1) 써모피셔 사이언티픽 과거 또는 현재 재직여부 (2) 합병 관계사 재직여부 (3) 장애여부(disabled) (4) 보훈대상여부(veteran) (5) VISA Sponsorship 지원 필요 여부 (6) 연방정부 기관 근무 여부 (7) 고용 및 이직에 제한사항 여부 고유식별정보(주민등록번호, 여권번호 등) 민감정보(종교, 정치 등)는 기재하지 마세요. 보훈, 장애 대상자는 관련 서류 제출 시 관계법에 따라 우대합니다. 영문이름은 여권상의 이름과 동일하게 기재하십시오. 입사지원서 내용에 허위 사실이 판명될 경우, 입사가 취소될 수 있습니다.For more Thermo Fisher Scientific Korea
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• Our 4i Values:
Integrity – Innovation – Intensity – Involvement
• Our Mission:
Our Mission is to enable our customers to make the world healthier, cleaner and safer.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
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