VIC & Client Engagement Manager

1개월전에


South Korea Loro Piana 풀타임

Position

VIC & Client engagement manager will play a pivotal role in shaping and executing client centric strategies to enhance brand loyalty and deliver exceptional experiences. This role required a seasoned professional with over 10 years of experience in luxury market and creative thinker capable of developing and executing innovative client animations.


Strategic client animation development
• Develop and implement strategic plans for client animation, including brand moment events, in-store experience, delighting tools and exclusive experiences for top VICs
• Collaborate with cross-functional teams to align client engagement initiatives with the brand’s overall strategy

Creative & innovative thinking
• Bring fresh and innovative ideas to the table, creating memorable and unique experiences that resonate with the luxury market and elevate the brand’s image
• Collaborate with internal teams and external partners to implement creative solutions that exceed client expectations

Event planning & execution
• Plan & execute flawless brand events, ensuring meticulous attention to detail and alignment with brand standards
• Manage logistics, budget, and timelines for all client-related events

Relationship Management
• Foster and nurture strong relationships with VICs, providing proactive communication and addressing their needs promptly
• Collaborate with CRM, retail and stores to identify opportunities for client engagement and growth

Profile

Bachelor’s degree holder with minimum 10 years working experiences in marketing, event, CRM Luxury retail background is a strong plus Creative & innovative mindset and willing to take initiatives Extensive knowledge of local market Excellent verbal and written communication skills Outstanding negotiation skills and ability to manage ambiguity Outstanding interpersonal skills and team spirit Fluent in English

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