Group Product Manager

2주전에


Seoul, 대한민국 Coupang 풀타임

[About Us]

We are leaders in last-mile delivery. We own the delivery process end-to-end, all the way to your doorstep, with our own fulfillment centers, trucks, and drivers. We operate the largest directly employed delivery fleet in Korea, and utilize our own proprietary software and custom-designed trucks. Our technology leverages machine learning to anticipate demand and forward deploy the inventory closer to customers for fast delivery nationwide. Our technology predicts and assigns the fastest and most efficient path for every order out of hundreds of millions of combinations of inventory, processing truck, and route options within seconds of the order being placed. Our operational infrastructure spans 40 million square feet and housing millions of products. This translates into 70% of the Korean population living within 7 miles of a Coupang logistics center. We added 15 million square feet of infrastructure in 2021, more than the infrastructure added in the preceding two years combined.

[Customer Experience Product]

Our vision is to make Coupang the destination to find, explore, research, and buy any product. The Customer Experience Product team builds technology to create magical moments for our customers and ensuring an amazing shopping experience across all platforms. We are obsessed about improving every step of the conversion funnel, from the moment Customers sign up for a new account to finding the product they're looking for and completing the purchase.

[Role Overview]

As the Group Product Manager, you will be responsible for leading our biggest and most complex Customer Experience initiatives from inception to delivery. For each initiative, you will work directly with Coupang leadership team to define the strategy and then lead cross-functional teams including business and tech resources. You will be responsible for the success of the entire program and the achievement of the business goal/s.

[Key Responsibilities]

Responsibilities will include, but not be limited to, the following:


• Engage directly with customers to clarify their top problem and identify the primary root causes;


• Define the vision, strategy and success metrics to help solve the identified problems


• Prioritize and create the product roadmap, considering the necessary trade-offs and optimizing for the best customer experience;


• Identify the resources necessary to solve the Customer problems, onboard them into the cross-functional team, and rally them behind your vision


• Lead the product implementation to achieve our business goal while meeting a high quality bar


• Drive alignment with stakeholders and senior leadership and provide regular updates on the initiative(s) you're leading.

[Key Experience]


• Successful track record of developing innovative new products from 0 to 1, and taking them to market, for a tier 1 technology player.


• Demonstrated experience working directly with C-Suite of large tech companies (500+ employees) and driving alignment with a variety of stakeholders.


• Ability to think strategically and at the same time stay on top of tactical execution in an agile environment with a rapid iteration cadence.


• Not afraid of making decisions and taking calculated risks.


• Track record of using data and quantitative research methodologies to inform decision-making across the entire product design process/ lifecycle.


• Experience working with multiple teams across different geographies.


• Domain expertise in consumer tech and e-commerce (preferred).


• Experience doing customer research including Usability Testing & Interviews (preferred).

[Traits and Competencies]


• Analytical thinker who works well in a global, fast-paced, data-driven, cross-functional, and highly ambiguous entrepreneurial culture.


• Bias for action and willingness to get your hands dirty to get the job done.


• Sound business judgment and proven ability to effectively communicate and influence others, including executive level reviews.


• Ability to think strategically and at the same time stay on top of tactical execution in an agile environment.

[Skills and Qualifications]


• Bachelor's degree in Computer Science, Software Engineering, or equivalent practical experience (preferred).


• 8+ years of experience in Product Management


• Excellent written and verbal communication skills in English.

[Recruitment Process]

Application Review - Phone Interview - Virtual Onsite Interview – Offer

The exact nature of the recruitment process may vary according to the specific job, and may be changed due to scheduling or other circumstances.

Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.



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