Account Customer Success Manager
1개월전에
Your Career
Account Customer Success Managers serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of Palo Alto Networks' products.
Account Customer Success Managers operate across Cyber, Cloud, and Network Ops technologies paired with subject matter experts. We work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products. In this role, you will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world's largest and most well-known organizations.
Your Impact
Account ManagementKey account ownership and relationship management for Palo Alto Networks' largest customersOperate as primary point of contact for multiple product lines supporting the customer journeyOperating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI securityCustomer ImpactOwn customer planning, deployment, account-level reviews, and escalationsBuilds and manages the customized product delivery to the customer's tech environment PartnershipPartner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewalsPartner with Professional Services team for implementations and extended expertise deployments Engage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional servicesQualifications
Your Experience 6+ years of professional experience in a customer-facing role, managing high-touch, high-visibility post-sales engagementsSpecialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areasCloud SecurityDevSecOpsNetwork SecuritySecurity Operations Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depthExpertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutionsThrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and IntegrityBonus - Client-focused program managementBonus - Skilled in customer success software (i.e. Gainsight, Salesforce, Smartsheet, Clarizen, Jira)Travel - Open to occasional travel according to the need for strategic customer engagement and on-sites - Potential for 10-15%
Additional Information
Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
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