Senior Merchandising
2 개월전에
JOB TITLE Senior Merchandising & Planning Manager
REPORTING TO Managing Director
MAIN PURPOSE
This position is responsible for overall management in terms of product assortments and inventories in Korea in order to maximize the sales revenue and profit at the same time. He/she optimizes the supply and stock availability while respecting merchandising strategy, global operations and commercial guidelines.
KEY RESPONSIBILITIES
Key responsibility: Seasonal buying management
- Orchestrate the assortment planning for all sales channels; retail, travel retail and ecommerce
- Determine OTB (Open-To-Buy) while collaborating with a commercial team for category sales plans
- Define the boutique cluster and select product assortments by category in line with HQ merchandising strategy and the boutique profiles
- Execute the order forecast including units of net sales, launching & closing stock within the seasonal buying budget
- Evaluate the product performances in all respects
Key responsibility: Merchandising implementation
- Set the right model stock for each boutique in all sales channels / product in order to secure the sales revenue and manage to supply goods by auto-replenishment process while considering sales trends
- Define key objectives related to the inventory level such as stock month coverage and assortment & model stock fulfillment%
- Develop in-depth understanding of clients' and boutiques' needs and be agile in taking actions
- Provide qualitative and quantitative product analysis of current business to have right understanding on the market trend
- Work closely with visual merchandising to enhance the products visibility in boutiques
- Maintain a close relationship with boutiques and merchandising, distribution/demand planning team in HQ through continuous communications
Key responsibility: Planning & Inventory management
- Forecast net sales demands on top of model stock on novelties and communicate with HQ distribution planning team to get more allocation% vs. total demands
- Manage the replenishment orders for novelty and continuity products towards all networks and follow pending backorders to be shipped on time
- Maximize sales revenue by allocating the proper product mix to each sales channel which in line with marketing strategy and assortment principle
- Collaborate with retail team to generate sales revenue from non-turning products
- Define key objectives related to the inventory level such as total inventory value, stock month coverage, assortment & model stock fulfillment% and overstock%
Key responsibility: Price and Product Master Data Management
- Review the selling prices of retail and travel retail, which is given from HQ and communicate with relevant teams whether the ones would be working in Korea market
- Monitor to maintain the certain price gap between retail and travel retail
- Correct product master wrongly categorized by communicating with HQ category management team and a person in charge of ERP system
- Identify domestic compliances on each product category and provide a proper information to eliminate or minimize risks
Key responsibility: Customer Service and Quality Control
- Manage customer care service across all Montblanc networks; Domestic retail, Travel retail and Wholesale dealer POS in line with International Service Policy
- Lead boutique staffs to put in an excellent CS performance by monitoring KPI
- Follow up all quality issues on defective products with HQ
- Supervise the quality control through constant trainings towards boutique staffs in order to minimize non-sellable products generated from boutiques while operating
- Management of external partner, CRC (Client Relations Center) to meet the service standards
Key responsibility: Others
- Oversee POSM / PLV management from orders to distributions to each channel and monitor to minimize non-moving / excessive materials
- Administer the consignment products from each stakeholder to use within the periods determined
- Conduct Friends and Family sale; on-site and digitized online sales in order to clear out certain level of inventories and generate sales as well
- Manage the annual destruction for the defective and outdated products
- Be the main key user on SAP Gemini roll-out
Major Stakeholders
- Retail, Whole sale, Ecommerce, Marketing & Communication, Finance, Security, Logistics & Distribution center, Technical center and CRC in Korea domestic
- Merchandising, Demand & Distribution planning, International sales, each category management team and global distribution center in HQ
PROFILE:
- University degree
- Min. 15 years of experiences in retail merchandising and inventory planning in retail / luxury industry preferred
- SAP experience preferred
SKILLS:
- Fluent in English (100% required)
- Strong leadership with experiences in people management and interpersonal skills to build relationships across diverse departments
- Strong numerical and analytical skill
- Great attention to details
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