Director, Retail Management

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Job Title: Director, Retail Management (Korea)

Reporting to: General Manager - Coach Korea

Primary Purpose: The position oversees and leads Retail Sales, BD & Strategy, Sales Operations, and RT&D of Coach Korea with a corporate team of 10 and retail field team of 250. The position core responsibilities are to drive growth and gain of market shares, maximize profitability, ensure compliance with Company procedures, and excellence in customer service. Regarding Business Development and Strategy, the position is to own and improve current distribution, identify, prioritize and secure new distribution opportunities and lead all related negotiations [in partnership with GM and BD team], with landlords in order to accelerate the multi-channel distribution consistent with Coach’s development plans.

The successful individual will leverage their proficiency in Retail Operations to...

Retail Strategy and Planning

Long term & short-term planning to revamp Coach business and build Coach Korea to achieve the aspirational target Create the retail vision and strategy and engage the organization Partner with GM with strategic leadership to lead the retail org and influence the broader organization

Sales Generation & Customer Service

Monitor and drive sales generation by store to meet Coach’s sales plans Maintain the highest level of customer service in all Korea stores & pursue continuous customer service improvement in line with global objective Recognize best sellers and superb customer service, while serving as a role model for both Provide strategic input to annual sales planning and long-term sales planning Serve as role model by frequently visiting the Retail Team in stores

Brand Integrity

Represent the Brand align with Coach Global Standards across all Korea Stores & relevant external parties Serve as the market expert, ensuring that the Brand is consistently represented to Coach standards across divisions Partner with Corporate Functional Teams to ensure alignment with local market needs

Business Development & Strategy

Keep healthy develop positive relations with landlords, act as first point of contact for Coach Korea Lead leases renewals and negotiations in partnership with GM, BD & Legal Teams. Able to pro-actively identify potential new locations to open / relocate stores Lead internal GSD process to obtain required investment by project. Participate in the design of new stores with global environment team and ensure deadline are met. Actively engage in driving retail innovation, such as F&B. Share market trends in Korea like real estate development, competitions, tourism Provide insight and be able to influence assortments, pricing strategies, and Visual Merchandising standards tailored specifically to the market Develop systematic reporting for macro trends (real estate development, trading conditions, competitive activity, travel patterns) Develop in-store activation and events, responsible for store level retail marketing by partnering with Marketing Team

Retail Operations

 Run seamless Operations to comply with Coach’s policies and local regulations  Identify methods for lowering expenses and increasing overall store profitability  Uphold highest standards on audits, especially in cash / shrinkage management  Comply with all local lease and statutory obligations as well as with local codes  Ensure payroll percent is achieved  Ensure that all HR paperwork (new hires, terminations and change in status) is promptly and accurately completed  Ensure execution of performance management for Area, including reviews, goals, and disciplinary action process

Merchandise Management

 Ensure stores merchandise is maximizing sales and turning in line with plans  In partnership with Product Team, execute merchandising strategy  Stay current on product range and educate staff on competitors’ products offering  Funnel product improvement ideas and provide feedback to Corporate  Oversee maintenance of accurate inventory records

Team Development

 Establish, in partnership with HR, a successful and engaged team in all stores  Foster ownership among the Office Retail Team through active delegation  Develop, proactively manage, and retain talent at all levels  Lead the workforce planning activity and ensure people cost meet guidelines  Define with RT&D team the holistic training strategy and programs for field; ensure and support its effective roll out.  hold regular staff meetings and initiate onthejob training; supervise and train Retail Team to develop their managerial skills.  Interview, screen, hire, coach, and counsel Store Managers (and Store in Charges) in accordance with Coach policies  Ensure consistent management, operational practices, and customer service in all stores in Korea

Education, Experience, and Qualifications

Bachelor’s degree and minimum of 12 years prior experience in an upscale retail environment, including 4 years as a multistore manager; or previous management experience as a multistore manager preferred Specific management of current market is mandatory, including knowledge of the international tourist business, specifically the foreign consumer Ability to work with and motivate multiple levels within the Coach organization Must demonstrate the ability to effectively communicate important issues related to Market to Coach Senior Management, and partner on solutions Proactive problem solver – ability to assess an issue and develop action steps for resolution Demonstrated ability to think broadly, considering all perspectives on issues, and reaching logical conclusions that best serve Coach as a whole Excellent communication in both English and Korean

An outstanding professional will have...

Director, Retail Management has proven leadership skills and ability to motivate multiple levels within the organization Shows an authentic communication style to influence colleagues and external parties Can see possibilities in the impossible, driving innovation and leading change Has problem solving skills and ability to develop an action plan for resolution Can fuse creativity and logic / analytic, enabling self and others to make decisions in ambiguity Is equally comfortable dealing with handson or strategic matters Is able to reduce complexity and help people focus on what matters most Energetic, dynamic, shows passion for driving the people agenda

Our Competencies for All Employees

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottomline oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and valueadded in brainstorming settings. Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even hightension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Perseverance : Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Managerial Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legallyrecognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at /

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