[Montblanc] CRM Manager

6 개월전에


Seoul, 대한민국 Montblanc 풀타임
KEY RESPONSIBILITIES

Key responsibility 1 – CRM KPI Management

Preparing CRM MTD/YTD report with analysing customer data-base status by BTQ (Capture rate, UPT, ABV, Capture rate, Information capture rate, contribution by segment, gender, collector list, etc) Monthly / Quarterly CRM activation plan and follow-up and feedback Align CRM activities with APAC, HQ Request CDB Management with BTQs, IT and HQ / APAC with CDB cleaning BTQ Staff CRM monthly training and communication

Key responsibility 2 – Clienteling , Customer Journey & Loyalty Program management

Monthly, Quarterly and Annually Clienteling ACTION planning and review - Plan for developing Active, Inactive to active, TOP VIPs, high potential and collectors and boosting their sales by various CRM and promotional actions

- Seasonal gift (with MKT , using CRM BUDGET) / VIP's special request handling with HQ : Special order (LE)

- Support and guide RAM to execute these actions for BTQs

- Monthly monitoring, analysing CLIENTELING result by BTQs and action planning with RAM

- Identify high potential customer from BTQ and make recruitment action plan for key events (BWW, SIHH CTY, preview, essential moments and etc) with keen communication with RAM and BTQs

Planning of Key VIP events (Essential Moments, Sample preview & local essential events) Special action suggestion to RAM for Retail excellence. Global VIP events with TOP VIPs as brand ambassador

Key responsibility 3 – Retail Activation planning & Communication.

Retail Activation planning - aligned with marketing calendar Periodical promotion planning Communication planning for each occasion - eDM, DM and call with agency Active Sales involvement for pre-order, VIP orders. Department store’s DM communication planning and execution Communicate all in-store promotion with retailers to support RAM’s actions in BTQs. Handling request of event and promotion from the department store. Cooperation with other department for promotional support (Marketing & PR) and communication with team.

Key responsibility 4 – Budget management.

Manage CRM budget with retail director to optimize all CRM activities.

Job requirements

Minimum 10 years of relevant working experience with at least 2~3 years at managerial level of CRM and Clients related area in luxury retail industry Bachelor’s degree or above in Business Administration or related discipline Detail oriented management with retail excellence. Strong problem-solving skills and good communication skills in internal and external stakeholders High level of CRM and KPI analytical skills and leadership skills to lead BTQs Fluent in English and Korean

  • Seoul, 대한민국 Montblanc 풀타임

    JOB TITLE Retail Operation Manager REPORTING TO Commercial Director LOCATION Seoul, Korea… MISSION Manage and monitoring of all activities involved in providing operation support to stores in retail & DFS according with Global Retail policies, process, activities and indications, in co-operation with Retail Operations Corporate...


  • Seoul, 대한민국 Montblanc 풀타임

    KEY RESPONSIBILITIES Key responsibility 1 – Advertising Assist to plan annual & monthly media advertising strategy aligned with HQ guideline Especially, prepare and execute digital AD/display/banner working with HQ team & digital agency Co-ordinate all necessary elements for the advertisement comminating HQ and Media agency Prepare all media...


  • Seoul, 대한민국 Montblanc 풀타임

    KEY RESPONSIBILITIES Main digital activities include mainly 1/ Planning & building e-commerce channels Research & analysis online market/consumer to plan a proper e-commerce environment which suit MTB. Plan and implement to build e-commerce store on e-retailer sites and own e-commerce site in terms of development, functions, designs, systems,...


  • Seoul, 대한민국 Montblanc 풀타임

    KEY RESPONSIBILITIES Key responsibility 1: Management of Client Service Operations - Manage customer care service across all Montblanc networks; Domestic retail, Travel retail and Wholesale dealer POS - Actively participate in CS process updates and improvements for better client experiences in boutiques - Identify training & coaching needs...


  • Seoul, 대한민국 Montblanc 풀타임

    KEY RESPONSIBILITIES Key responsibility: Seasonal buying management Orchestrate the assortment planning for all sales channels; retail, travel retail and ecommerce Determine OTB (Open-To-Buy) while collaborating with a commercial team for category sales plans Define the boutique cluster and select product assortments by category in line with HQ...


  • Seoul, 대한민국 Montblanc 풀타임

    KEY RESPONSIBILITIES Develop and implement effective sales strategies to drive revenue growth and expand market share. Analyzing sales figures and forecasting future sales volumes to maximize profits. Build and maintain strong relationships with key clients, ensuring customer satisfaction and loyalty - Lead negotiations with clients and oversee...


  • Seoul, 대한민국 Richemont 풀타임

    JOB TITLE eCommerce Manager REPORTING TO Managing Director LOCATION              Seoul, Korea JOB DESCRIPTION UPDATE August 2024 MAIN PURPOSE To create proper e-commerce environment of MTB, plan e-commerce channels and...

  • eCommerce Manager

    4주전에


    Seoul, 대한민국 Richemont 풀타임

    To create a proper e-commerce environment for Montblanc in Korea, plan and operate e-commerce channels in liaison with various departments. Monitor digital strategies and implement them effectively. Key responsibilities include planning and building e-commerce channels, managing MB e-retail activities, optimizing MB presence on partner websites, managing own...

  • [L'oreal Korea]

    6 개월전에


    Seoul, 대한민국 L'Oréal 풀타임

    Come join us at L’Oréal – the beauty company in the world, spread across more than markets worldwide! We've been leading the beauty industry for over years, constantly evolving with the help of consumer insight, tech, innovation, and some serious science power.  Together, we tackle big challenges while making sure we stay highly committed to making...


  • Seoul, 대한민국 Hilti Group 풀타임

    WHAT'S THE ROLE? The purpose of the role is to provide specialized services in the areas of Market Intelligence, Pricing, Territory Planning, and Analytics. The successful candidate will, in the frame of Hilti’s direct sales model, continuously enhance our business operation foundation in all customer interacting activities, in order to improve...

  • eCommerce Manager

    4주전에


    Seoul, 대한민국 Richemont 풀타임

    eCommerce Manager Seoul, Korea Montblanc Korea is seeking an experienced eCommerce Manager to create a proper e-commerce environment, plan e-commerce channels, and operate e-commerce activities in liaison with various departments. The ideal candidate will have a strong understanding of web technologies, digital marketing, and e-commerce strategies, with a...


  • Seoul, 대한민국 Burberry Limited 풀타임

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.  We aim to provide...

  • Owned Property

    44분전에


    Seoul, 대한민국 Philips 풀타임

    JOB DESCRIPTION Job Title Owned Property & Content Manager Job Description Business: Personal Health Function: Digital & Media Team Location: Seoul Role Summary: This role focuses on accelerating digital content excellence to deliver the best communication experience for consumers with our brands. Key Areas of Responsibilities: ...

  • Sales Manager, Korea

    7 일전에


    Seoul, 대한민국 Hyperion Materials & Technologies 풀타임

    Summary Leads and manages country/regional sales team to ensure top line growth and operating margin expansion. Develops and implements breakthrough sales and channel strategies for the Country/Region to grow market share, revenues, margins, and customer engagement. Personally develops and nurtures customer relationships to expand market share.  Essential...

  • Branch Manager

    5 개월전에


    Seoul, 대한민국 British Council 풀타임

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative...


  • Seoul, 대한민국 Barco 풀타임

    Barco's Diagnostic Imaging business segment requires a highly skilled Business Development Manager to drive sales and growth in the region. This role involves communicating the company's value proposition to healthcare professionals, presenting medical solutions, and building strong relationships with customers. The ideal candidate will have a strong...


  • Seoul, 대한민국 Barco 풀타임

    Barco seeks a Business Development Manager to drive sales growth in the Diagnostic Imaging business segment by effectively communicating with End Users, Key Opinion Leaders, and Partners to generate demand and ensure that the company's clinical, operational, and financial solution advantages are clearly understood. Key Responsibilities: Enhance brand...


  • Seoul, 대한민국 Amazon Services Korea LLC 풀타임

    Amazon KR team is seeking a agile, dynamic and motivated Account Executive in South Korea who will commit to recruit and expand the sellers pools in Korea.In this position, the Account Executive will be responsible for identifying, targeting, and recruiting Korean Sellers of all sizes to accelerate their business growth in US Marketplace (a.k.a...

  • Sales Engineer/Manager

    1개월전에


    Seoul, 대한민국 Adecco 풀타임

    Seeking a skilled MES Consultant to shape the future of pharma manufacturing, manage international knowledge community, and develop specialization within a specific domain of expertise. Key Responsibilities: Shape together with our team the future of pharma manufacturing Manage, grow and contribute to our international knowledge community Develop...


  • Seoul, 대한민국 Philips 풀타임

    JOB DESCRIPTION Job Title Key Account Manager(Talent Pool인재풀 등록) Job Description Key Areas of Responsibilities: - 고객의 전략 및 우선순위 분석, 외부 동향, Market insight 등을 바탕으로 장기적인 관계를 구축하고 Philips의 가치를 극대화 - Sales, Marketing, Service Delivery, SCM 팀 등 내부...