Branch Manager
4 개월전에
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Role Purpose:
To work closely with Head, Sales & Customer Management in the Adults specification to develop and execute sales strategies for the professional handling of enquiries and registrations for English services with the purpose of achieving the targets set out by the management. To build, lead and motivate a skilled sales team to deliver sales targets. To proactively engage with internal stakeholders to ensure KPIs and business needs are met. To build and lead Sales and Admin teams that are highly motivated to deliver KPIs and first class customer care to all our new and existing customers. To proactively engage with internal and external stakeholders to ensure KPIs and business needs are met.Role Context:
Be an active member of the Teaching Centre Management Team informing decisions on action and strategy to ensure the sound financial performance of the centre sales Build, lead and line-manage a highly performing target driven centre Establish efficient and effective sales processes and procedures to meet the strategic aims of the business Maintain a clear understanding of changing customer needs / preferences and threats and opportunities in the external environment. Ensure the Teaching Centre Management Team are fully briefed on any changes / developments in this regard Prioritise marketing and relationship building as key responsibilities and ensure appropriate levels of communications are maintained with both internal and external customers in terms of professionalism, content and frequency Monitor and report on a regular basis to the Teaching Centre Management Team on performance of the Sales Team and the business against all targets and prepare data as required Ensure all administrative duties of the Sales Team are completed accurately and on time and all British Council policies are adhered to where relevantMain accountabilities but not limited to the following:
General
- Actively contribute to Teaching Centre decision making and strategy
- Demonstrate strong leadership and team-working skills and engage positively with colleagues
- Espouse and uphold British Council values and behaviours
Establishing efficient and effective strategy, processes and procedures
Review current business practices and performance and create a strategy and plan to achieve sales targets Review and analyse tasks and duties of Sales Team and make recommendations to improve efficiency and effectiveness of the roles Agree with TC Management Team and Regional Sales Manager KPIs to track and set sales targets Implement a financially sustainable, efficient and flexible staffing model to meet changing business needs Prepare data for planning, budgeting and forecasting exercises and as required by TCMT (Teaching Centre Management Team) Ensure BC policies and procedures are followed in terms of the finance function; HR function and Equality, Diversity, and InclusionTeam management
Ensure team members fully understand their role, responsibilities and duties and have agreed targets to work towards and a clear job plan Identify any gaps in skills / knowledge and organise appropriate training to ensure staff are equipped to perform their duties Establish results orientated sales culture with the team providing excellent levels of customer service Work closely with each team member to achieve continuous improvement in performance Improve and maintain the level of product knowledge of the Sales Team through regular meetings and joint working initiatives with Academic Managers and the Teachers Track and monitor both individual and team performance against all targets on a daily / weekly and monthly basis and report to TCMT with any recommendations for actionCustomer Management and Finance/Admin
Work closely with the centre senior teacher at all times to ensure the scheduling of classes /courses matches customer preferences Create and implement systems for obtaining reliable feedback on all aspects of operations Ensure feedback from teachers and other TC stakeholders is sought at regular intervals and acted on Present data and recommendations for action to the TCMT Undertake regular review of competitors and make recommendations to the TC Management Team regarding strategy, marketing, products and services Monitor the external environment and alert the TCMT to any threats /opportunities / risks Ensure SMS/CRM records are maintained accurately and on timeMonitoring and reporting
Track and monitor both individual and team performance against all targets on a daily /weekly and monthly basis and report to TCMT with any recommendations for action Prepare data for planning, budgeting and forecasting exercises and as required by SMSRole specific knowledge and experience:
Essential
Minimum 7 years of experience managing Sales and Customer Management staff, preferably in the consumer product sales and service industry. Experience of leading and managing a team of min. 5 staffs Experience of driving business improvement and / or levels of customer service or change projects.Desirable
Experience in managing within an educational institute or strong consumer product sales industry. Experience of working with children Knowledge of CRM(SalesForce) Experience of safe planning, organization and delivery of activities for children.-
Seoul, 대한민국 Swiss Re 풀타임About the Role: Reporting to Head Life & Health(L&H) Valuation HK, TW & Korea, you will be accountable for all valuation work in the Korea market and expected to step up to Appointed Actuary for Swiss Re Korea Branch subject to to regulatory approval. Your main responsibilities include:Appointed Actuary duty as required by Korean regulator (FSC/FSS), ensure...
-
Seoul, 대한민국 Swiss Re 풀타임About the Role: Reporting to Head Life & Health(L&H) Valuation HK, TW & Korea, you will be accountable for all valuation work in the Korea market and expected to step up to Appointed Actuary for Swiss Re Korea Branch subject to to regulatory approval. Your main responsibilities include: Appointed Actuary duty as required by Korean regulator (FSC/FSS), ensure...
-
Seoul, 대한민국 Swiss Re 풀타임About the Role: Reporting to Head Life & Health(L&H) Valuation HK, TW & Korea, you will be accountable for all valuation work in the Korea market and expected to step up to Appointed Actuary for Swiss Re Korea Branch subject to to regulatory approval. Your main responsibilities include:Appointed Actuary duty as required by Korean regulator (FSC/FSS), ensure...
-
Seoul, 대한민국 Pacific Life 풀타임Job TitleSenior Finance Analyst, Reporting, KoreaJob DescriptionThe RoleThe main responsibility of the Senior Financial Accountant is to support USGAAP Financial Reporting and Operations for Korea business. This includes supporting the USGAAP reporting, responsible for the AP function, Treasury and investment functions including FX management and Finance Day...
-
Seoul, 대한민국 J&J Family of Companies 풀타임[Surgical Vision] Channel Management Specialist W DescriptionAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in pharmaceutical,...
-
Seoul, 대한민국 Pacific Life 풀타임Job TitleSenior Finance Analyst, Reporting, KoreaJob DescriptionThe RoleThe main responsibility of the Senior Financial Accountant is to support USGAAP Financial Reporting and Operations for Korea business. This includes supporting the USGAAP reporting, responsible for the AP function, Treasury and investment functions including FX management and Finance Day...
-
Manager, Customer Service
2 개월전에
Seoul, 대한민국 Stryker Korea Ltd. 풀타임Work Flexibility: Hybrid Summary This position holder is responsible for all order processing in compliance with company quality management and ethical standards. This position holder is required to provide customers with outstanding services as maintaining customer satisfaction and coordinating overall sales activities. This role requires close...
-
Marketing Manager, Korea
6 일전에
Seoul, 대한민국 Charlotte Tilbury 풀타임Position: Beauty Advisor (m/w/d) - Beauty IndustryVertrag: Befristet, Standort: Douglas Sindelfingen, Arbeitgeber: Charlotte Tilbury BeautyÜber Charlotte Tilbury Beauty:Charlotte Tilbury Beauty wurde 2013 von der britischen Make-up-Künstlerin Charlotte Tilbury MBE gegründet. Wir haben die globale Beauty-Branche revolutioniert, indem wir die...
-
Seoul, 대한민국 British Council 풀타임We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative...
-
Seoul, 대한민국 Société Générale Assurances 풀타임DSE Trainee Trainee|Seoul|Corporate & Investment banking DSE Trainee Seoul, Korea Trainee Corporate & Investment banking Responsibilities Credit approval process: Assist the team in producing good quality credit applications Research: Obtain and collect market/industry information and prepare analysis of market update ( regular...
-
Accountant I
3 개월전에
Seoul, 대한민국 Columbia Sportswear Company 풀타임Essential Duties and Responsibilities: Maintain a complete and accurate general ledger in accordance with US/Local GAAP and reporting schedule so the liaison office can keep a full and reliable statement of its financial position. Validate compliance of AP voucher to be compliant with group policy and internal regulation Supporting Monthly expense...
-
Client Relations Supervisor
4 개월전에
Seoul, 대한민국 Marken 풀타임Description Title: Client Relations Supervisor Job Purpose: To provide a consistently high level of service to a customer Main Duties and Responsibilities: Coordination of domestic pickups as well as international when necessary (most Korea). Provide timely and accurate information to incoming customer order status and service requests. ...
-
Design Intern
3주전에
Seoul, 대한민국 NBC Universal 풀타임NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can...
-
CB IB Operations
4 개월전에
Seoul, 대한민국 0794 Deutsche Bank Aktiengesellschaft, Filiale Seoul 풀타임Description : Details of the Division and Team: The Operations Manager will be responsible for smooth running of Trade Finance at Korea branch. Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices. This position will also interact with the Local...
-
Pricing Analyst
4 개월전에
Seoul, 대한민국 Reinsurance Group of America 풀타임Position Overview To be responsible for pricing reinsurance opportunities in Korea. Other main responsibilities to include the development of pricing bases, the analysis of experience and assistance with research and product development opportunities. Responsibilities Pricing Proc esses and Compliance: Build pricing models where required...
-
Seoul, 대한민국 Hilti Group 풀타임WHAT'S THE ROLE? We are looking for a high potential candidate with strong business acumen to unleash high potential at Hilti, starting as International Business Developer. This position plays a key role in identifying and developing key strategic business and ensuring sustainable sales growth at the targeting customers. WHO IS HILTI? If...
-
Pricing Analyst
3 개월전에
Seoul, 대한민국 Reinsurance Group of America 풀타임Position Overview To be responsible for pricing Korean reinsurance opportunities in accordance with Corporate & Divisional pricing standards and the Korean pricing manual. To assist in the marketing of RGA Korea as required by the marketing team. Other main responsibilities to include the development of pricing bases, the analysis of experience and...
-
Financial Lines Underwriter
3 개월전에
Seoul, 대한민국 AIG 풀타임Financial Lines Underwriter, South Korea Join us as a Financial Lines Underwriter to make a greater impact through your technical expertise and people skills.Make your mark in UnderwritingAIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net...
-
Financial Lines Underwriter
3 개월전에
Seoul, 대한민국 AIG 풀타임Financial Lines Underwriter, South Korea Join us as a Financial Lines Underwriter to make a greater impact through your technical expertise and people skills.Make your mark in UnderwritingAIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net...
-
Design Intern
3주전에
Seoul, 대한민국 NBC Universal 풀타임NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can...
