Military Benefits Coordinator

Job Description

Leidos is a leading provider of innovative solutions to the US government and private industry. We are currently seeking a Military Benefits Coordinator to join our team in Osan, South Korea.

This role will provide key beneficiary education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency (DHA). As a coordinator, you will work closely with active-duty military members and their families to ensure they receive the healthcare services and support they need.

Responsibilities:

• Benefit Verification: Verify beneficiary eligibility and process enrollments, disenrollments, portability transfers, and more via systems like DOES and MHS Genesis.

• Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.

• Claims Assistance: Provide basic claims status updates and support.

• Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.

• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.

• Issue Resolution: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.

• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.

• Team Collaboration: Assist with remote support, train new team members, and other duties as assigned.

Requirements:

• High School diploma or GED, or equivalent years of experience

• U.S. Citizenship

• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)

• Eligible to obtain Invited Contractor 700-19 SOFA designation for employment in South Korea

• Able to provide proof of ordinary residency in the United States

• 3+ years of customer service experience

Essential Skills:

• Fluent in English with strong written and oral communication

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Effective at delivering presentations

• Ability to tactfully communicate with others, both in person and on the phone

• Self-starter, able to work independently and with minimal supervision

• Strong organizational, time management, and multitasking abilities

• High attention to detail