Healthcare Support Specialist

Job Summary

Leidos is seeking a Healthcare Support Specialist to support the TRICARE Overseas Program in Osan, South Korea. As a member of our team, you will play a critical role in providing beneficiary education and enrollment services to active-duty military members and their families.

Key Responsibilities:

• Benefit Verification: Verify beneficiary eligibility and process enrollments, disenrollments, and portability transfers via DOES and MHS Genesis.

• Customer Service: Provide guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.

• Claims Assistance: Provide basic claims status updates and support.

• Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.

• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.

• Issue Resolution: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.

• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.

• Team Collaboration: Assist with remote support, train new team members, and other duties as assigned.

Requirements:

• High School diploma or GED, or equivalent years of experience

• U.S. Citizenship

• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)

• Eligible to obtain Invited Contractor 700-19 SOFA designation for employment in South Korea

• Able to provide proof of ordinary residency in the United States

• 3+ years of customer service experience

Essential Skills:

• Fluent in English with strong written and oral communication

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Effective at delivering presentations

• Ability to tactfully communicate with others, both in person and on the phone

• Self-starter, able to work independently and with minimal supervision

• Strong organizational, time management, and multitasking abilities

• High attention to detail